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TrueAccord Claimed Company
TrueAccord uses machine learning to fundamentally change the debt collection process. read more
TrueAccord Company Culture
TrueAccord Culture
This score is derived from employee ratings & reviews2.5/5
TrueAccord's Overall Culture is rated D
Top Rated Culture Dimensions
Environment
C-eNPS
C-Perks & Benefits
DOutlook
DLeadership
DTrueAccord CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Ohad Samet
49 /100
See More
Diversity at TrueAccord
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at TrueAccord
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterTrueAccord eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Recommend to a Friend?
-21
TrueAccord employees are -21% more likely to recommend TrueAccord as a great place to work
| 36% | Promoters |
|---|---|
| 7% | Passives |
| 57% | Detractors |
Working at TrueAccord
Working at TrueAccord is rated below average by 18 employees, across various culture dimensions. TrueAccord employees rate Environment highest among all categories, and think that Professional Development and CEO Rating have the most room for improvement, putting TrueAccord’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 10% compared to other companies in San Francisco. See below in detail how working at TrueAccord was rated by employees.
Overall Company Culture at TrueAccord
D
Overall Company Culture at TrueAccord is rated D
Last updated months ago
Bottom
15%
TrueAccord ranks in the Bottom 15% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterTrueAccord Employee Reviews
Out of 13 TrueAccord employee reviews, 45% were positive. The remaining 55% were constructive reviews with the goal of helping TrueAccord improve their work culture.
| Positive Reviews | 45% |
|---|---|
| Constructive Feedback | 55% |
Positive Reviews From TrueAccord Employees
- What makes you most happy at work?Clocking out, lunch, and break
- What is most positive about the culture and environment at your company?If youre part of a diversity mission, you get promoted
- What did you like most about the interview process?Recruiter was Helpful and very responsive
Constructive Feedback From TrueAccord Employees
- What does the leadership team need to get better at?They need to practice being better people
- What would you improve about your company's interview process?My coworkers who go to interviews take anywhere between 2-7 interviews for an answer
- Why do you feel undervalued and what would make you feel better about your compensation?Despite making 20% of the company's revenue, agents in customer service have to work 3x as hard just for a small little bonus that taxes chew through. Its never worth your while
TrueAccord Company Information
TrueAccord Company Overview
TrueAccord uses machine learning to fundamentally change the debt collection process.
TrueAccord Mission, Vision & Values
TrueAccord Mission Statement
Our mission is to reinvent the debt collections space by delivering great consumer experiences that empower consumers to regain control of their financial health and help them to better manage their financial future.
TrueAccord Values
- Diversity and Inclusion
| Headquarter | San Francisco, CA United States of America |
|---|---|
| Website | www.trueaccord.com |
| Founding Date | 2013 |
| Tel | (866) 611-2731 |
| Company Status | Private |
Culture Video
TrueAccord Employees
18 employees at TrueAccord have reviewed TrueAccord across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 18 TrueAccord employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at TrueAccord are mostly dissatisfied with their total compensation at TrueAccord, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at TrueAccord are not very pleased with their team. 18 Participants grade the quality of their coworkers a D. Less than half believe the meetings at TrueAccord are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at TrueAccord believe the environment at TrueAccord is positive. Most Participants believe the pace of work at TrueAccord is extremely fast. About 67% of the employees at TrueAccord work 8 hours or less, while 11% of them have an extremely long day - longer than twelve hours.
Overall, the employees at TrueAccord are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining TrueAccord - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
TrueAccord KPIs and OKRs
At this moment no TrueAccord employees have provided insight into whether or not they clearly understand TrueAccord's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
TrueAccord CEO & Leadership
TrueAccord CEO - Ohad Samet
49 /100
Ohad’s approval rate is lower compared to CEOs at similar sized companies, putting Ohad in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in San Francisco. Ohad Samet’s employees rank TrueAccord in the Bottom 30% for Environment, in the Bottom 20% for Perks And Benefits, and in the Bottom 20% for Outlook.
TrueAccord Leadership
The TrueAccord Executive Team is rated a “D-” and led by CEO Ohad Samet, Chief Revenue Officer Joe Gelbard, and Chief Technology Officer Paul Lucas
Ohad Samet CEO / President
Ohad Samet serves as the CEO / President of TrueAccord.
Joe Gelbard Chief Revenue Officer
Joe Gelbard serves as the Chief Revenue Officer of TrueAccord. Joe started at TrueAccord in Jan of 2016. Joe currently... read more
Paul Lucas Chief Technology Officer
Paul Lucas serves as the Chief Technology Officer of TrueAccord.
Jayanthan Padinjaredath VP of Engineering
Jayanthan Padinjaredath serves as the VP of Engineering of TrueAccord. Jayanthan started at TrueAccord in Nov of 2018.... read more
Tim Collins Chief Compliance Officer
Tim Collins serves as the Chief Compliance Officer of TrueAccord. Tim started at TrueAccord in Sep of 2017. Tim... read more
Sheila Monroe Chief Operating Officer
Sheila Monroe serves as the Chief Operating Officer of TrueAccord. Sheila started at TrueAccord in Nov of 2018. Sheila... read more
Galed Friedmann VP, Servicing
Galed Friedmann serves as the VP, Servicing of TrueAccord. Galed started at TrueAccord in November of 2018. Galed... read more
Lapis Kim Vice President of Finance and Analytics
Lapis Kim serves as the Vice President of Finance and Analytics of TrueAccord.
Kelly Knepper-Stephens Vice President Legal & Compliance
Kelly Knepper-Stephens serves as the Vice President Legal & Compliance of TrueAccord.
TrueAccord Salaries
How much does TrueAccord pay?
How much do people at TrueAccord get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at TrueAccord is $125,191, or $60 per hour, while the estimated median salary is $147,241, or $70 per hour.
At TrueAccord, the highest paid job is an Account Executive at $261,748 annually and the lowest is a CS Rep at $57,046 annually. Average TrueAccord salaries by department include: Business Development at $127,206, IT at $106,625, Customer Support at $73,476, and Engineering at $138,627. Half of TrueAccord salaries are above $147,241.
10 employees at TrueAccord rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 32 ratings) while 10 employees at TrueAccord rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 10 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $84k | $84k | 1st Percentile |
20th Percentile $114k | $114k | 20th Percentile |
40th Percentile $143k | $143k | 40th Percentile |
60th Percentile $213k | $213k | 60th Percentile |
80th Percentile $262k | $262k | 80th Percentile |
100th Percentile $346k | $346k | 100th Percentile |
$125,191*
Average Compensation
$147,241*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
TrueAccord Salaries by Department
Diversity & Inclusion at TrueAccord
The Diversity score provides insights into how diverse employees feel and rate their work experience at TrueAccord across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
TrueAccord PTO
TrueAccord PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
TrueAccord Careers
TrueAccord Jobs
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Overview of Candidates Interested in TrueAccord on Comparably
Candidates By Department
All Industries | 100% |
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Candidates By Location
Frequently Asked Questions regarding TrueAccord
Who is the CEO of TrueAccord?
TrueAccord CEO is Ohad Samet, their score by employees is 49
What is TrueAccord eNPS?
The eNPS for TrueAccord is -21
What is the salary for Senior Product Manager in TrueAccord?
Senior Product Manager average salary in the US is 149k
What are the salaries in the Admin in TrueAccord?
The average salaries for Admin in TrueAccord is 79k
Who is TrueAccord leadership?
Joe Gelbard, Paul Lucas & Jayanthan Padinjaredath are part of TrueAccord leadership, Ohad Samet is the CEO
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