Their involvement in improving overall performance, specially they care about their teams opinion!
Everything. The CEO doesn't have a computer. His assistant didn't have a computer. All are totally out of touch, it's the bank that time forgot. In a nutshell, they need to get better at everything.
Posted 7 days ago
Train their employees better. The give a fast training and then set employees loose without much supervision. They also need to do what they agree to. You can't hire a person for 1 area and then routinely send them elsewhere