Competitors:
G2
G2
Trustpilot is an online review community helping consumers choose with confidence while enabling companies to grow their business. read more
Trustpilot Company Culture
Trustpilot Culture
This score is derived from employee ratings & reviews2.5/5
Trustpilot's Overall Culture is rated D
Top Rated Culture Dimensions
eNPS
C+Manager
CCEO Rating
C-Leadership
C-Executive Team
D+Trustpilot CEO
Bottom 30%Bottom 30% of Similar Size Companies
Peter Muhlmann
61 /100
See More
Diversity at Trustpilot
Bottom 20%Bottom 20% of Similar Size Companies
D
Diverse employees at Trustpilot have rated Compensation, Perks And Benefits, and Happiness as the highest categories they have scored
Women at Trustpilot
Bottom 5%Bottom 5% of Similar Size Companies
F
Women at Trustpilot have rated Manager, CEO Rating, and Leadership as the highest categories they have scored
Trustpilot eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies
Recommend to a Friend?
-10
Trustpilot employees are -10% more likely to recommend Trustpilot as a great place to work
| 32% | Promoters |
|---|---|
| 26% | Passives |
| 42% | Detractors |
Working at Trustpilot
Working at Trustpilot is rated below average by 32 employees, across various culture dimensions. Trustpilot employees rate eNPS highest among all categories, and think that Professional Development and Environment have the most room for improvement, putting Trustpilot’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in New York. See below in detail how working at Trustpilot was rated by employees.
Overall Company Culture at Trustpilot
D
Overall Company Culture at Trustpilot is rated D
Last updated months ago
Bottom
15%
Trustpilot ranks in the Bottom 15% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterTrustpilot Employee Reviews
Out of 22 Trustpilot employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping Trustpilot improve their work culture.
| Positive Reviews | 79% |
|---|---|
| Constructive Feedback | 21% |
Positive Reviews From Trustpilot Employees
- What did you like most about the interview process?The type of questions we received
- What makes you most happy at work?work and live balance at work
- What is most positive about the culture and environment at your company?Team playing while being strong
Trustpilot Company Information
Trustpilot Company Overview
Trustpilot is an online review community helping consumers choose with confidence while enabling companies to grow their business.
Trustpilot Mission, Vision & Values
Trustpilot Mission & Values
TRUSTPILOT. Plan's company mission statement is: “To provide genuine impartial advice, to create bespoke solutions for both individuals and fleets that are driven by Honesty, Integrity, Good Value and Service.”Sep 13, 2017
| Headquarter | Pilestræde 58, 5th floor New York City, NY 1112 Denmark |
|---|---|
| Website | www.trustpilot.com |
| Founding Date | 2007 |
| Company Status | Private |
Trustpilot Competitors
Trustpilot competitors include G2. Trustpilot ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Trustpilot compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Trustpilot Employees
32 employees at Trustpilot have reviewed Trustpilot across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 32 Trustpilot employees give their leadership a grade of C-, or Bottom 30% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Trustpilot are mostly dissatisfied with their total compensation at Trustpilot, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Trustpilot are not very pleased with their team. 32 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Trustpilot are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Trustpilot believe the environment at Trustpilot is positive. Most Participants believe the pace of work at Trustpilot is bureaucratic. About 34% of the employees at Trustpilot work 8 hours or less, while 25% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Trustpilot are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Trustpilot - Employee Onboarding
The prevailing opinion from employees about joining Trustpilot is that the company was very unprepared on their first day. Trustpilot employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Trustpilot KPIs and OKRs
At Trustpilot 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Trustpilot's KPIs and OKRs is essential for its success. Out of 3 Trustpilot employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Articles
Trustpilot CEO & Leadership
Trustpilot CEO - Peter Muhlmann
61 /100
Peter’s approval rate is lower compared to CEOs at similar sized companies, putting Peter in the Bottom 30% of all CEOs of similar-sized companies on Comparably, and in the Bottom 25% compared to CEOs of all other companies in New York. Peter Muhlmann’s employees rank Trustpilot in the Bottom 40% for Manager, in the Bottom 30% for Leadership, and in the Bottom 25% for Executive Team. Muhlmann is generally unpopular with Trustpilot employees, but ranks especially low with Female employees, and by employees with Over 10 Years experience and Caucasian employees. However, employees with the company for 1 to 2 Years have a slightly more favorable view of the CEO. When compared to Trustpilot’s competitors, Peter Muhlmann ranks below G2 CEO Godard Abel.
Trustpilot Leadership
The Trustpilot Executive Team is rated a “D+” and led by CEO Peter Muhlmann, CFO Hanno Damm, and VP Customer Success Brian Merritt
Peter Muhlmann CEO / President
Peter Muhlmann serves as the CEO / President of Trustpilot.
Hanno Damm CFO
Hanno Damm serves as the CFO of Trustpilot.
Brian Merritt VP Customer Success
Brian Merritt serves as the VP Customer Success of Trustpilot. Brian started at Trustpilot in April of 2016. Brian is... read more
Matt Malanga Senior Vice President Marketing
Matt Malanga serves as the Senior Vice President Marketing of Trustpilot. Matt started at Trustpilot in March of 2017.... read more
Zachary Pardes Director, Advertising & Communications - North America
Zachary Pardes serves as the Director, Advertising & Communications - North America of Trustpilot. Zachary currently... read more
Caleb Hill VP, FP&A
Caleb Hill serves as the VP, FP&A of Trustpilot.
Amy Kramer VP of Sales, North America
Amy Kramer serves as the VP of Sales, North America of Trustpilot.
Don Ross President- Americas & Global Chief Commercial Officer
Don Ross serves as the President- Americas & Global Chief Commercial Officer of Trustpilot.
Mary Zagrobelny VP Global Portfolio Marketing
Mary Zagrobelny serves as the VP Global Portfolio Marketing of Trustpilot.
Trustpilot Salaries
How much does Trustpilot pay?
How much do people at Trustpilot get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Trustpilot is $114,295, or $54 per hour, while the estimated median salary is $114,734, or $55 per hour.
At Trustpilot, the highest paid job is a Technical Support at $231,127 annually and the lowest is a Community Manager at $50,190 annually. Average Trustpilot salaries by department include: Engineering at $136,658, HR at $111,390, Sales at $172,978, and Business Development at $98,323. Half of Trustpilot salaries are above $114,734.
17 employees at Trustpilot rank their Compensation in the Bottom 20% of similar sized companies (based on 55 ratings) while 15 employees at Trustpilot rank their Perks And Benefits in the Bottom 20% of similar sized companies (based on 15 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $71k | $71k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $113k | $113k | 33rd Percentile |
50th Percentile $189k | $189k | 50th Percentile |
67th Percentile $266k | $266k | 67th Percentile |
83rd Percentile $290k | $290k | 83rd Percentile |
100th Percentile $360k | $360k | 100th Percentile |
$114,295*
Average Compensation
$114,734*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Trustpilot Salaries by Department
Diversity & Inclusion at Trustpilot
Diverse employees at Trustpilot score the company 57/100 across various culture categories, placing Trustpilot in the Bottom 20% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Trustpilot across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Trustpilot Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Trustpilot PTO
Trustpilot's PTO and Vacation policy typically gives 20-30 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Trustpilot Careers
Trustpilot Jobs
No Recent Jobs found for Trustpilot on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
Let Trustpilot Know You Want To Work There
Overview of Candidates Interested in Trustpilot on Comparably
Candidates By Department
All Industries | 37% | |
|---|---|---|
Customer Support | 17% | |
Business Development | 10% | |
Marketing | 7% | |
Engineering | 7% | |
Other | 23% |
Candidates By Location
New York City | 57% | |
|---|---|---|
Denver | 7% | |
San Francisco | 3% | |
Long Beach | 3% | |
Toms River | 3% | |
Other | 27% |
Frequently Asked Questions regarding Trustpilot
What is Trustpilot address?
Trustpilot location is at Pilestræde 58, 5th floor
Who is the CEO of Trustpilot?
Trustpilot CEO is Peter Muhlmann, their score by employees is 61
What is Trustpilot eNPS?
The eNPS for Trustpilot is -10
What is the salary for IT Support Engineer in Trustpilot?
IT Support Engineer average salary in the US is 64k
What are the salaries in the Product in Trustpilot?
The average salaries for Product in Trustpilot is 154k
×