TurboTax Employee Reviews
Out of 80 TurboTax employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping TurboTax improve their work culture. The Customer Support team, with 53% positive reviews, reports the best experience at TurboTax compared to all other departments at the company.
What does the leadership team need to get better at?
Management skills- learning how to balnace feedback. manager focuses excessively on errors rather than recognizing overall performance or improvement. Instead of offering constructive feedback, they highlight every small mistake, often making employees feel incompetent.
They lie, cheat, and steal our pay. Also, deceptive hiring.
realistic system for evaluating job performance of remote employees.
Review from Customer Support Dept
Leadership who are working toward a strategic corporate goal use positive reinforcement and achievable goals to motivate their workers towards that goal not an endless list of impossible and unachievable goals via useless rhetoric.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay me for the ALL of the time YOU REQUIRE me to work. Stop lying about the compensation. I'm not a salaried employee, so stop cheating me by expecting me to perform jobs that you don't consider worthy of compensation.
I would have been ok with what I made i choice to accept it I did not want to be called a number and flat out treated like dirt
a reliable internal performance review system
Review from Customer Support Dept
Licensed attorney making $26.00 per hour, no henefits.
TurboTax leadership and worker rating systems are full of negative reinforcement. For example, customers are asked to rate an interaction on a scale from 1 (lowest) to 10 (highest) but anything less than a 9 equals zero and adversely affects the worker's rating.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Who has time to mix with coworkers. I'm too busy working for half of what my pay contract says because of numerous demands to work off the clock.
What needs to change to make the company culture better?
better way of making remote staff feel a part of the company
Review from Customer Support Dept
Leadership needs a complete makeover. In other words, leadership should be brought up to date on what it means to use strategic management methods. Employees should have the opportunity to rate their managers. Leadership should never use a virtual office and an open mic to criticize their workers.
Review from Customer Support Dept
I think nothing should change at this point
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
need to feel that my work is appreciated
Review from Customer Support Dept
The product has had so many issues this year. When employees report the issues, they are reprimanded for doing so. Counterproductive is the word for TurboTax so productivity training thru setting realistic and achievable goals using positive communication techniques would be a great start.
Review from Customer Support Dept
What would you most like to see improved at your company?
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