U.S. Cellular Employee Reviews
Out of 129 U.S. Cellular employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping U.S. Cellular improve their work culture. The Sales team, with 72% positive reviews, reports the best experience at U.S. Cellular compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
The entire company (except the C Suite) is amazing!
Review from Sales Dept
Managers were cool sometimes ok
Nothing, the whole company is shutting down and laying off everyone
We keep it organized and staff is fully knowledgeable.
Review from Sales Dept
They care about the associates and not just the bottom line.
What does the leadership team need to get better at?
Need an actionable and realistic long term strategy
Stop being lenient with everyone and apply all rules and guidelines to everyone and stick to it.
Review from Sales Dept
Work, life, balance. Rewarding tenured associates.
Review from Sales Dept
Stop making up reasons to fire employees with seniority. Targeting of employees with tenure is unethical.
Review from Customer Support Dept
Motivate not compete with co-workers
Review from Customer Support Dept
What is the best part about your compensation package?
The benefits are awesome and start on your first day, they offer tuition reimbursement after 90 days which is great!
Stock options and annual bonus
I get to have health benefits that are super good to have like, dental, vision, medical. They also will pay for your schooling.
I receive more compensation than I could expect in roles at similar companies. It is extremely fair and I still get paid even during a poor quarter.
Everything about it is awesome.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel the pay is off by at least 10% compared to the market rates.
The stock compensation is fair from the perspective of the RSU grants but the stock keeps getting devalued so I’d rather have a larger sala
I would like to make more than minimum wage considering I am on time, work hard and do all that I can.
Review from Sales Dept
What are some of the best things about your team?
Great culture. We making having fun a priority. It's a place you want to be. It becomes your family. In the best of ways.
Review from Sales Dept
The people I work with are great
We are very smart and love to expand our customer database.
Review from Sales Dept
Variety of experience, mature adults who want to perform at their best each day.
Experienced, loyal, and passionate about the company
What do your coworkers need to improve and how could you work together better?
Strangely employee development in a particular manner is highly valued but it seems to add little value to the company.
Stop saying that you are the best and that you are the only one that knows how to do your job. We all have issues and we all need to work on them. Nobody is perfect.
Review from Sales Dept
Co workers need to stop spying on one another in order to gain points with management. It destroys the team atmosphere.
Review from Customer Support Dept
They are not well organized
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Shout-outs and call-out from the top executives. Recognition and celebrating each others' successes!
Review from Sales Dept
My team and pay is decent
In person, the environment is open and friendly and accessible, with all amenities, while working remote, communicating with team members is still easy and we stay connected.
Goals are shared, work is fast paced and interesting, professional co-workers
All inclusive, open and transparent
What needs to change to make the company culture better?
For them to sale the company
Fire people who cause problems
Review from Sales Dept
Management needs to stop pitting employees against one another. Stop micromanaging employees and let them come up with improvement plans.
Review from Customer Support Dept
The sales pressure makes it not teamwork
Review from Customer Support Dept
What did you like most about the interview process?
You are interviewed by multiple people, rather than 1 person deciding if you are in.
Review from Sales Dept
Very transparent on next steps.
Interview with multiple people which allows you to get a good view of the company and variety of people employed there.
STAR process, and open conversation
It was fine. Didn’t require multiple office visit
What would you improve about your company's interview process?
It's to dam long and they losing good people to hiring kids
If they tell you something like a promise they should stick with it even if it's 3 years later
Review from Sales Dept
Use something to complement PBI. Not everyone who passes PBI can do the job, especially in management.
Review from Customer Support Dept
What makes you most happy at work?
Work, life balance, and flexibility.
The job is always changing and new technologies keep me informed and sharp in my field
Valued by my leader, good culture
I like to go be able to help someone effectively and know what I'm doing.
Helping my employees develop themselves.
What's going wrong and how can it be improved?
Not enough scale. No positive differentiation.
A lot of things. People don't show up on time. People don't do their job or know how to do their job. Most just sit around and do nothing all day while some us try to make a living by doing more than what is expected of us.
Review from Sales Dept
Reception. The company needs to expand our network coverage. That's the biggest complaint we get
Review from Sales Dept
Ethics in management need to improve. Personal vendettas need to be checked at the door. Subjective grading needs to stop being twisted to suit the coach's whim.
Review from Customer Support Dept
The services are getting worse and need an overhaul
Review from Sales Dept
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What would you most like to see improved at your company?
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