A-
81/100
U.S. Legal Support Claimed Company
U.S. Legal Support was founded in 1996 based on a single, somewhat audacious goal: become the first nationwide,
all-inclusive litigation support company.
Over two decades later, we have over 1,000 employees, a network of nearly 5,000 independent court reporting professionals and can provide on-demand access to more than 12,000 offices in over 2,700 cities across the country. We cover more than 350,000 depositions each year and retrieve more than 400,000 records.
To date, we’ve acquired over 25 companies — 15 in a 3-year period alone. In light of those accomplishments, below is what we’d say about our original goal. read more
U.S. Legal Support Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Knowing that my work is appreciated and that I have a future with this company.
Review from HR Dept
Communicating with the court reporters, figuring out problems with the help of coworkers
Review from Legal Dept
The challenging work and my coworkers
Review from HR Dept
Helping people. Knowing that my contribution makes a positive impact.
Review from HR Dept
The challenge to move the needle.
Review from Operations Dept
Interacting with all the wonderful people at U.S. Legal and having a sense of pride and accomplishment at the end of each day
Review from Operations Dept
When employees are happy and clients are treated well
Review from Sales Dept
The amazing people I work with.
Review from Operations Dept
the work I do and interaction with clients.
Review from Customer Support Dept
efficiency, organization and making money
Review from Admin Dept
Ability to handle whatever is needed for the company and our client's success
Review from Operations Dept
Interact with both Public and Private individuals.
Review from Legal Dept
No night shift and no weekend. Very flexible if needed.
Review from Customer Success Dept
Solving problems and achieving goals.
Review from Operations Dept
I enjoy the fast pace
Review from Legal Dept
I have the opportunity to make a difference, every day.
Review from Sales Dept
My department colleagues and I actually enjoy what I do.
Review from Customer Success Dept
Interacting with colleagues and celebrating wins.
Review from Sales Dept
Working on tasks that have meaning, that I know will affect co-workers and/or the success of the business in a positive way!
Review from Product Dept
Completing assignments and hitting our daily goals
Review from Product Dept
What's going wrong and how can it be improved?
Seems decisions are made in more of a business mindset (numbers only) when they should be made with more of a court reporting mindset. I do not feel as though the ones making the big decisions have a good understanding of what issues we experience. Investment into reporters would help first.
Review from Operations Dept
Too few employees in some departments, creating too much work for others. It would be nice if every department was manned to properly handle the work load.
Review from Operations Dept
Management should take into consideration the difficulties that it takes to complete our work, instead of treating us as if we are incompent
Review from Customer Support Dept
More focus on the department. It can be improved by actually listening to issues and just attempting to solve them rather than sweeping them under the rug and pushing employees to the brink.
Review from Operations Dept
There is a loose standard of service. We preach standards and streamlining till a client complains and then we build work-arounds. I wish we could stand by our product and push back against clients, but we're told we will lose business and the company/sales can't have that. Also, SPOT is a mess.
Review from Customer Support Dept
Everything is starting to feel disconnected and not united. Everyone is against everyone else and despite best efforts teamwork is going downhill
Review from Operations Dept
Too many changes too quickly to processes leading to increased error and no buy in from the employees. Not solving the current issues at hand before moving on to the next project. Lack of partnership with the commercial team.
Review from Operations Dept
Expectations are high, the dynamics of the team has changed and not for the better. Some who are supposed to be equals treat others as if they are beneath them and have no input, fail to make themselves available and expect all things to be handled by others. Improvement - don't walk on people.
Review from Operations Dept
Too much work, not enough time. Working too many hours. Working with people coast to coast causing my days to be too long as people are working until 9pm my time(EST) and they are always reaching out in the late evening/nights for me.
Review from Operations Dept
To many meetings and a overall lack of direction
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