U.S. Legal Support Employee Reviews
Out of 702 U.S. Legal Support employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping U.S. Legal Support improve their work culture. The HR team, with 100% positive reviews, reports the best experience at U.S. Legal Support compared to all other departments at the company. The Operations team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Investing in employees Listening to issues from those who deal with them daily
Review from Operations Dept
Taking into consideration, the changes requested by their employees.
Review from Customer Support Dept
Understanding what happens on the ground. Numbers a re a huge portion but understanding them is just as important.
Review from Operations Dept
Communication and retaining good employees
Review from Admin Dept
Communication. Jimmie needs to understand what drives the front line workers vs what drives the managers. Also, what are our goals and what makes USL better than our competition?
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Undervalued from a salary perspective, but valued from the team.
Review from Operations Dept
Although I love what I do, I am undercompensated for the role I am in. When an employee works tirelessly with determination and drive, and exceeds expectations on a consistent basis, they should be recognized for those efforts and compensated accordingly.
Review from Operations Dept
I feel my leadership team values me. I do feel the company as a whole does undervalue operations vs Sales. I would like to see ops leadership to have yearly meetings. It would be nice to meet in person some of the people we have worked with day in and out the last couple years since we centralized.
Review from Operations Dept
Constantly making cuts and letting employees go who are perceived to have more knowledge and value than others. This Company asks for corporate culture but wants to present small mom-and-pop experiences to clients. Both do not work.
Review from Operations Dept
wages are not adequate versus the workload, responsibility and tenure
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Most Co-workers are great and issues are not a product of them but a product of the systems built around them which they must abide by. Goes for everyone.
Review from Operations Dept
Some of the people who have been at USLS longer are very rude and unkind to the newbies.
Review from Customer Support Dept
IT isn't an issue of team work, it is the fact that so many of the employees are here to do the bare minimum and collect their pay check. When people don't care about what they do, it shows in their work performance. These people then create a lot more work for the employees who care and work hard
Review from Operations Dept
My coworkers ask for advice on how to create a better plan to get their work complete, but when I provide the plan they do not follow it. And then come back to me and complain about the results they get from following their previous plan, that they stated did not work for them, in the first place.
Review from Customer Support Dept
Coworkers need to be more considerate.
Review from Customer Support Dept
What needs to change to make the company culture better?
Clearly communicated expectations. I feel like everyone is expected to go above and beyond expectations in order to make clients happy. If you build a healthy organization, doing your job at a high level should make clients happy.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of U.S. Legal Support yet.
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What's going wrong and how can it be improved?
Seems decisions are made in more of a business mindset (numbers only) when they should be made with more of a court reporting mindset. I do not feel as though the ones making the big decisions have a good understanding of what issues we experience. Investment into reporters would help first.
Review from Operations Dept
Too few employees in some departments, creating too much work for others. It would be nice if every department was manned to properly handle the work load.
Review from Operations Dept
Management should take into consideration the difficulties that it takes to complete our work, instead of treating us as if we are incompent
Review from Customer Support Dept
More focus on the department. It can be improved by actually listening to issues and just attempting to solve them rather than sweeping them under the rug and pushing employees to the brink.
Review from Operations Dept
There is a loose standard of service. We preach standards and streamlining till a client complains and then we build work-arounds. I wish we could stand by our product and push back against clients, but we're told we will lose business and the company/sales can't have that. Also, SPOT is a mess.
Review from Customer Support Dept
What would you most like to see improved at your company?
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