U.S. Security Associates Employee Reviews
Out of 84 U.S. Security Associates employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping U.S. Security Associates improve their work culture. The Operations team, with 52% positive reviews, reports the best experience at U.S. Security Associates compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 59% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Everything. Learn basic management 101, wage and labor laws, need sexual harassment training
Stop treating employees like they are nothing but door mats. We are ignored and they pocket the money we make.
Review from Customer Support Dept
stop treating women like they are below them and allowing the men to be promoted over the women.
Review from Customer Support Dept
Leadership team has no credible experience in the security industry.
Understanding employee needs & anticipating them.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Expect you to work and not get paid
Yes, I feel undervaued. The Security Industry in general should pay their officers more money.
Review from Operations Dept
Treat us with respect and pay us for the job of manager since we do their work.
Review from Customer Support Dept
the company i am stationed out sets the pay but the security company screws us on vacation etc
Review from Customer Support Dept
I would like to be treated more fairly and as a human being. I am not necessarily looking for a higher compensation.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
To not be incompetent people
Review from Operations Dept
Many coworkers I met were folks who either quit the next day or called-out every other day. I sometimes desired my leaders to step-in and discuss what the job required and emphasized the importance of helping each other by just showing up to work.
Review from Customer Support Dept
Communication and professionalism. Team work also. We should have weekly meetings as a team before each shift.
Review from Operations Dept
Only one officer per shift. There is no working together.
Review from Customer Support Dept
What needs to change to make the company culture better?
People need to embrace other cultures. They operate in clicks.
Review from Operations Dept
What would you improve about your company's interview process?
Hire qualified people not just someone who can walk and talk.
Review from Customer Support Dept
make it as if you need to have atleast half a brain to get hired.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Change management and hire experienced people who know how to manage without retaliation
The leaders should treat all employees fairly and not play favorites when delegating post orders.
Review from Operations Dept
Leadership is driving the company into the ground with unrealistic expectation for the growth of the security guard industry.
the Managers barely care enough to hire good guards they take just about anyone
Review from Operations Dept
Better coverage from rovers during call-outs. It's not fair to have your employees work 16 hr shifts two days in a row because there isn't someone else who can help cover the shifts.
Review from Customer Support Dept
What would you most like to see improved at your company?
Communication from higher ups to those in feild