U.S. Security Associates Employee Reviews
Out of 84 U.S. Security Associates employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping U.S. Security Associates improve their work culture. The Operations team, with 52% positive reviews, reports the best experience at U.S. Security Associates compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 59% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
Treated unfairly and threaten to be fired if I stand up for myself.
Review from Customer Support Dept
it has been negative. i am denied uniforms and threated to be fired if i try to do my job right.
Review from Customer Support Dept
What do you like best about the leadership team?
Mr Darrell Washington is very understanding and helpful when coming in to contact with problems and very on top of taking care of anything thing that we need help getting far as uniforms or hours pto or other things
Review from Operations Dept
the company has fair practices and treats everyone equally
Review from Operations Dept
They want the best for us so they strive to make it possible
Review from Customer Support Dept
They are committed to the principles of honor and integrity.
What does the leadership team need to get better at?
Everything. Learn basic management 101, wage and labor laws, need sexual harassment training
Stop treating employees like they are nothing but door mats. We are ignored and they pocket the money we make.
Review from Customer Support Dept
stop treating women like they are below them and allowing the men to be promoted over the women.
Review from Customer Support Dept
Leadership team has no credible experience in the security industry.
Understanding employee needs & anticipating them.
Review from Operations Dept
What is the best part about your compensation package?
Great place to retire from
Fair medical benefits program overall
i dont even know what is never was told to me
Review from Operations Dept
the variety that is offered
Review from Operations Dept
It's always good when the company encourages and even helps you sign up for benefits.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Expect you to work and not get paid
Yes, I feel undervaued. The Security Industry in general should pay their officers more money.
Review from Operations Dept
Treat us with respect and pay us for the job of manager since we do their work.
Review from Customer Support Dept
the company i am stationed out sets the pay but the security company screws us on vacation etc
Review from Customer Support Dept
I would like to be treated more fairly and as a human being. I am not necessarily looking for a higher compensation.
Review from Operations Dept
What are some of the best things about your team?
We work together and support each other (non management)
Review from Customer Support Dept
My team has years of experience in the security industry and knows what works from keeping and winning new security clients.
caring helpful and love what they do
Review from Operations Dept
best support team I have encountered
Review from Operations Dept
We work together to get the job done and it’s effective. No one do more than the next person
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
To not be incompetent people
Review from Operations Dept
Many coworkers I met were folks who either quit the next day or called-out every other day. I sometimes desired my leaders to step-in and discuss what the job required and emphasized the importance of helping each other by just showing up to work.
Review from Customer Support Dept
Communication and professionalism. Team work also. We should have weekly meetings as a team before each shift.
Review from Operations Dept
Only one officer per shift. There is no working together.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Close coworkers are a good team
something new everyday you go into job site
Review from Operations Dept
nothing the sites we are contracted to are sometimes good
Review from Operations Dept
safe and clean. everyone does his or her part on keeping guard post clean
Review from Operations Dept
The clients are kind and my current supervisor was understanding of his team's frustrations.
Review from Customer Support Dept
What needs to change to make the company culture better?
People need to embrace other cultures. They operate in clicks.
Review from Operations Dept
What did you like most about the interview process?
Would hire anyone cause had too many openings
Easy to follow and open for opinions
Review from Operations Dept
open door and very polite
Review from Operations Dept
Interviewers were very positive and showed a positive outlook of the company.
Review from Operations Dept
Straightforward questions were nice. I enjoyed being able to extrapolate on my skillset.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire qualified people not just someone who can walk and talk.
Review from Customer Support Dept
make it as if you need to have atleast half a brain to get hired.
Review from Customer Support Dept
What makes you most happy at work?
the new things i have learned from the school im working at can take with me for rest of my life
Review from Operations Dept
encountering the new people that I see
Review from Operations Dept
For starters making money secondly my company makes sure I’m good and checks up on me
Review from Customer Support Dept
Working with my team each and every day.
When things run smoothly
What's going wrong and how can it be improved?
Change management and hire experienced people who know how to manage without retaliation
The leaders should treat all employees fairly and not play favorites when delegating post orders.
Review from Operations Dept
Leadership is driving the company into the ground with unrealistic expectation for the growth of the security guard industry.
the Managers barely care enough to hire good guards they take just about anyone
Review from Operations Dept
Better coverage from rovers during call-outs. It's not fair to have your employees work 16 hr shifts two days in a row because there isn't someone else who can help cover the shifts.
Review from Customer Support Dept
What do you like best about your company?
Employees treat eachother like a close knit family
What would you most like to see improved at your company?
Communication from higher ups to those in feild