We are committed to providing an inclusive environment where our Team Members are proud to work, delivering extraordinary guest experiences, and as a result generating a fair and responsible profit. read more
Universal Orlando Resort Company Culture
Universal Orlando Resort Culture
This score is derived from employee ratings & reviews3.7/5
Universal Orlando Resort's Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
BEnvironment
BPerks & Benefits
BManager
B-Compensation
C+Universal Orlando Resort CEO
Top 25%Top 25% of Similar Size Companies on Comparably
Thomas Williams
77 /100
See More
Diversity at Universal Orlando Resort
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Diverse employees at Universal Orlando Resort have rated Environment, Manager, and Leadership as the highest categories they have scored
Women at Universal Orlando Resort
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at Universal Orlando Resort have rated Environment, Meetings, and Team as the highest categories they have scored
Universal Orlando Resort eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
30
Universal Orlando Resort employees are 30% more likely to recommend Universal Orlando Resort as a great place to work
| 54% | Promoters |
|---|---|
| 22% | Passives |
| 24% | Detractors |
Working at Universal Orlando Resort
Working at Universal Orlando Resort is rated average by 97 employees, across various culture dimensions. Universal Orlando Resort employees are most satisfied about CEO Rating, Environment, and Perks And Benefits categories, putting Universal Orlando Resort’s culture in the Top 50% compared to similar sized companies on Comparably. See below in detail how working at Universal Orlando Resort was rated by employees.
Overall Company Culture at Universal Orlando Resort
C+
Overall Company Culture at Universal Orlando Resort is rated C+
Last updated 4 days ago
Top
50%
Universal Orlando Resort ranks in the Top 50% of other companies on Comparably with for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterUniversal Orlando Resort Employee Reviews
Out of 65 Universal Orlando Resort employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping Universal Orlando Resort improve their work culture.
| Positive Reviews | 76% |
|---|---|
| Constructive Feedback | 24% |
Positive Reviews From Universal Orlando Resort Employees
- What do you like best about the leadership team?They sre a fantadtic group
- What is the best part about your compensation package?Health Insurance is the best I've had in the theme park industry, tuition reimbursement program is also great, and of course access to the parks is a wonderful perk.
- What makes you most happy at work?When I can make a guest or a TM feel a bit better about their day. To be able to support my Team and empathize with their struggles. Making a difference in their lives, a positive impact.
Constructive Feedback From Universal Orlando Resort Employees
- What would you most like to see improved at your company?The company needs to fill more entry and mid level roles to support the increasing workload.
- What needs to change to make the company culture better?It needs to be fair for everybody because sometimes management and even the leads show favoritism from one team member to the other
- Why do you feel undervalued and what would make you feel better about your compensation?Bonus format does not follow evaluation format
Universal Orlando Resort Company Information
Universal Orlando Resort Mission, Vision & Values
Universal Orlando Resort Mission Statement
We are committed to providing an inclusive environment where our Team Members are proud to work, delivering extraordinary guest experiences, and as a result generating a fair and responsible profit.
Universal Orlando Resort Vision Statement
To be recognized as the number one entertainment destination in the world!
Universal Orlando Resort Values
- We do the right thing
- We are innovators
- We drive results
- We are team players
- We make safety a priority
- We value our community
- We have fun!
| Headquarter | United States of America |
|---|
Culture Video
Universal Orlando Resort Employees
97 employees at Universal Orlando Resort have reviewed Universal Orlando Resort across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 4 days ago.
Overall, the 97 Universal Orlando Resort employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Universal Orlando Resort are generally satisfied with their total compensation at Universal Orlando Resort, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Universal Orlando Resort are pleased with their team. 97 Participants grade the quality of their coworkers a C. The majority believe the meetings at Universal Orlando Resort are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Universal Orlando Resort believe the environment at Universal Orlando Resort is positive. Most Participants believe the pace of work at Universal Orlando Resort is extremely fast. About 65% of the employees at Universal Orlando Resort work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Universal Orlando Resort are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Universal Orlando Resort employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at Universal Orlando Resort report the work pace is extremely fast
Work Pace
A Day in the Life
86% of Universal Orlando Resort employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Universal Orlando Resort employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
67% of Universal Orlando Resort employees call their work environment positive
Environment
Joining Universal Orlando Resort - Employee Onboarding
The prevailing opinion from employees about joining Universal Orlando Resort is that the company was somewhat prepared on their first day. Universal Orlando Resort employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Universal Orlando Resort KPIs and OKRs
Employees’ understanding of Universal Orlando Resort's KPIs and OKRs is essential for its success. Out of 3 Universal Orlando Resort employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Universal Orlando Resort CEO & Leadership
Universal Orlando Resort CEO - Thomas Williams
77 /100
Thomas’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably. Universal Orlando Resort’s CEO is highly regarded especially by Caucasian employees and Female employees. Under Williams’s leadership, Universal Orlando Resort employee respondents are most happy about their Environment and the company’s Perks And Benefits. Diversity and Meetings are two areas, according to respondents, where Universal Orlando Resort could stand to see real improvement.
Universal Orlando Resort Leadership
The Universal Orlando Resort Executive Team is rated a “C+” and led by CEO Thomas Williams, CFO Tracey Stockwell, and Sr. VP Entertainment Skip Sherman
Thomas Williams CEO / President
Thomas Williams serves as the CEO / President of Universal Orlando Resort.
Tracey Stockwell CFO
Tracey Stockwell serves as the CFO of Universal Orlando Resort.
Skip Sherman Sr. VP Entertainment
Skip Sherman serves as the Sr. VP Entertainment of Universal Orlando Resort.
Scot LaFerte Senior Vice President of Human Resources
Scot LaFerte serves as the Senior Vice President of Human Resources of Universal Orlando Resort. Scot started at... read more
Mandy Bond Senior Vice President Revenue Operations- Food & Beverage, Universal Orlando Parks
Mandy Bond serves as the Senior Vice President Revenue Operations- Food & Beverage, Universal Orlando Parks of Universal... read more
David Winslow Sr Vice President Technical Services
David Winslow serves as the Sr Vice President Technical Services of Universal Orlando Resort. David started at Universal... read more
Frank Belzer Senior Vice President - Sales
Frank Belzer serves as the Senior Vice President - Sales of Universal Orlando Resort. Frank started at Universal Orlando... read more
Craig Weidele Vice President - Resort Operations
Craig Weidele serves as the Vice President - Resort Operations of Universal Orlando Resort. Craig started at Universal... read more
Scott Jackson Vice President, Marketing Communications Operations
Scott Jackson serves as the Vice President, Marketing Communications Operations of Universal Orlando Resort. Scott... read more
Universal Orlando Resort Salaries
How much does Universal Orlando Resort pay?
How much do people at Universal Orlando Resort get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Universal Orlando Resort is $115,094, or $55 per hour, while the estimated median salary is $118,901, or $57 per hour.
At Universal Orlando Resort, the highest paid job is a General Counsel at $271,312 annually and the lowest is a CS Rep at $44,943 annually. Average Universal Orlando Resort salaries by department include: Operations at $93,756, Finance at $74,013, IT at $95,670, and Sales at $211,935. Half of Universal Orlando Resort salaries are above $118,901.
32 employees at Universal Orlando Resort rank their Compensation in the Top 50% of similar sized companies in the US (based on 100 ratings) while 31 employees at Universal Orlando Resort rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 34 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
20th Percentile $94k | $94k | 20th Percentile |
40th Percentile $118k | $118k | 40th Percentile |
60th Percentile $193k | $193k | 60th Percentile |
80th Percentile $265k | $265k | 80th Percentile |
100th Percentile $341k | $341k | 100th Percentile |
$115,094*
Average Compensation
$118,901*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Universal Orlando Resort Salaries by Department
Diversity & Inclusion at Universal Orlando Resort
Diverse employees at Universal Orlando Resort score the company 68/100 across various culture categories, placing Universal Orlando Resort in the Bottom 20% of companies on Comparably with for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Universal Orlando Resort across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Universal Orlando Resort PTO
Universal Orlando Resort's PTO and Vacation policy typically gives 0-10 days off a year with 67% of employees expected to be work free while out of office. Paid Time Off is Universal Orlando Resort's 3rd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Universal Orlando Resort's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Universal Orlando Resort Careers
Universal Orlando Resort Jobs
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Frequently Asked Questions regarding Universal Orlando Resort
Who is the CEO of Universal Orlando Resort?
Universal Orlando Resort CEO is Thomas Williams, their score by employees is 77
What is Universal Orlando Resort eNPS?
The eNPS for Universal Orlando Resort is 30
What is the salary for Account Executive in Universal Orlando Resort?
Account Executive average salary in the US is 119k
What are the salaries in the Operations in Universal Orlando Resort?
The average salaries for Operations in Universal Orlando Resort is 94k
Who is Universal Orlando Resort leadership?
Tracey Stockwell, Skip Sherman & Scot Laferte are part of Universal Orlando Resort leadership, Thomas Williams is the CEO
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