Being able to help people by connecting them with the services they need. Being a brightspot in peoples day.
Working with my patients and my colleagues
Helping patients navigate and understand billing procedures
Helping to support the community
In order: overhaul administration, retrain management, actually train staff, actually hold people accountable for their mistakes so they can grow and learn from them. Management acted like any little mistake was a potential firable offense and routinely refused to address anything meaningfully.
My coworkers and my union.
Transparency and accountability of executives. Paying all job classes a living wage.