Varsity Tutors Employee Reviews
Out of 172 Varsity Tutors employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Varsity Tutors improve their work culture. The Operations team, with 85% positive reviews, reports the best experience at Varsity Tutors compared to all other departments at the company.
What does the leadership team need to get better at?
COMMUNICATION!!! Respecting tutors' time, especially the tutors for schools programs.
communication with their tutors. on time payment. transparent policies.
They need to listen to people that have worked in the industry. Working with schools isn't like working directly with consumers.
The leadership team at Varsity Tutors needs to improve transparency and accountability. They take weeks to resolve issues and often falsely terminate tutors for providing constructive criticism. Prioritizing quicker resolutions and fostering an open dialogue would enhance trust and support
Transparency, ethics, long term growth not growth at all costs.
Why do you feel undervalued and what would make you feel better about your compensation?
There are no benefits, just 1099 contracts which pay the tutors low houly wage and charge customers excessively.
No benefits worth mentioning are offered.
With one on one sessions
Compensation does not increase like a typical corporation. Less than 3% per year consistently over the last 5 years for a top sales rep.
better pay and offering of benefits
What do your coworkers need to improve and how could you work together better?
There are no meetings, no contact between tutors, no response from support staff.
It's not coworkers the people who we need to email and the customer service are Just garbage people And do not deserve to have any honest employees for the way they treat their workers.
I never interacted with other tutors and rarely heard from actual management, but the darn AI emails never stopped coming!
we did not have meetings. all communications were via email
Review from Operations Dept
Occasionally issues are addressed but there is no confirmation email so I am not aware at first that the problem was corrected.
Review from Operations Dept
What needs to change to make the company culture better?
Respect for tutors and communication would improve things.
communication with tutors, providing feedback, valuing the input of the people who do the work, responsiveness to concerns.
Fix problems, reach out and retain strong staff, value strongest tutors.
fairness. transparency. loyalty. w-2 compensation.
I would see my other comments.
What would you improve about your company's interview process?
Shorten the delay. I was two months into another job before I heard back from my Varsity application. If that other job had been worth a damn, I would not have been available to work for Varsity.
It's just completely disorganized. There are several interviewers but none know what the others are doing, etc.
What's going wrong and how can it be improved?
Clients are rooed into expensive long term contracts which may not be needed, depending upon the student.
We need to have better inter-company communications. Every team works in a silo.
someone needs to start a class action lawsuit.
They need to get rid of Chuck Cohen and the top execs who made these poor changes within the last year and start over.
Restructuring of the company model.
What would you most like to see improved at your company?
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