Visiting Angels Employee Reviews
Out of 325 Visiting Angels employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Visiting Angels improve their work culture. The Customer Support team, with 80% positive reviews, reports the best experience at Visiting Angels compared to all other departments at the company. The Operations team offered the most constructive feedback, with 39% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There all great people to work with
Posted 5 days ago
They treat you like an important piece of the puzzle.
They listen to my ideas
Prior to my car being towed i have had a great experience with my leadership team.
Values driven, professional and very reaponsive
What does the leadership team need to get better at?
Communication, treating employees and clients correctly. Screen clients and filter who is hired on.
Communication and finding you a client worth more than four hours
Treating their hardworking caregivers with dignity and respect.
Review from Customer Success Dept
Assigning employees to the same clients. Listening to your emoyees when they express concern and not just focus on making as much money as possible.
Interest in all of their clients and employee support
What is the best part about your compensation package?
The compensation package is generous and allows for growth each year.
Its a fair and appreciated amount
Review from Customer Success Dept
Ireally did not get one
The benefits are really good and rea eligible the first full month your start working.
The best part of the compensation is we are paid weekly often above market value as a caregiver.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I never recieved any kund of benefits
Inadequate compensation for time spent driving/ visiting clients
I have been with VA for 4 years and theres no paid family or sick days. I make $13 an hour. Which is nowhere near what i am worth.
25 pay at the very Least.
Pay/benefits equal to experience, qualifications and quality of work performed.
What are some of the best things about your team?
Their ability to do the job it excellent. But the adaptability to the culture is fantastic too.
Review from Marketing Dept
We are like a family
Always accomadating, supportive and professional.
Always responsive to my questions and needs respectivley
Review from Customer Success Dept
Educated, optimistic, hard working, trying to be team players.
What do your coworkers need to improve and how could you work together better?
We never had one meeting
Working with my team is fair. They are all supportive.
Do not work closely with other employees
Be reliable, be on time. Actually provide services to client. Not sit in another room to do nothing.
Be better qualified and screened
What is most positive about the culture and environment at your company?
Every opinion counts, there is credit where credit is due, and the team is counted as a whole.
Review from Marketing Dept
We are here to help our elderly community and our Franchise owners.
Everyone is invested in each other
I cat think of anything positive to say.
Review from Customer Success Dept
The group is very mature and has great time
What needs to change to make the company culture better?
Be better on understanding the client and the caregiver
Honesty, transparency, accuracy, good commuication..
Review from Customer Support Dept
Living wage would help provide a continuity of care. Clients abhor having different cg's.
Be more efficient with everyone
we need better communication and service of my paystubs
What did you like most about the interview process?
The open ended questions as they really wanted to get to know me.
Very casual and easy to get through
The professional atmosphere and knowledge of the agency.
Warmth the office lady showed
I felt relaxed ans confident during my interview
Review from Customer Success Dept
What would you improve about your company's interview process?
I would not change anything
Compatibility!!!!! This is so important when working with a client!
They need to improved with their clients
Review from Customer Success Dept
They took almost 2 weeks just to get back to me and at the interview they promised more hours than than they actually ended up giving
Review from Customer Support Dept
What makes you most happy at work?
The job security and support, the faith the company has in it's employees and the pride in the brand.
Review from Marketing Dept
Having that sense of accomplishment
Helping other people on a daily basis
The clients we service and provide care
Interacting with people adapting their needs
What's going wrong and how can it be improved?
Sent me text w wrong hours. I sent text to client. To double check she stated it was wrong. We sent each other info so we would know it was correct. Hours are sporadic. 4 hours is what you get. No time and a half after 8 hours. Wrong.
Compassion for employees, and consideration, would you like being locked in a room unable to even go to the bathroom
They changed my schedule all the time
Review from Customer Success Dept
All I care about at this moment is being paid for what I worked
Review from Customer Support Dept
Not enough work Available at this time
Review from Customer Support Dept
What do you like best about your company?
I am trusted to manage large projects.
Review from Marketing Dept
easy to take time off when needed
What would you most like to see improved at your company?
Our Communication needs some work.
Review from Marketing Dept
bonuses and better pay raises. holiday pay