0
NPS
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Vokal
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About Vokal's Brand
We are a product growth consultancy. We measure and invest like a venture capitalist and design, build and optimize like a hyper growth start up. By focusing on optimizing for growth at any stage of the product lifecycle, from idea validation to adoption and retention, we provide a significant increase in an organizations ability to compete in a modern digital economy and guarantee an lift in performance metrics.
Brand at a Glance
5/5
Product Quality
Vokal NPS
Vokal's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Vokal's customers would recommend using the product based on a scale of -100 to 100.
Vokal Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Vokal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vokal Product Quality
5/5
Vokal has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Vokal Product Information
Vokal’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.vokal.io
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Vokal as an Employer
4.6/5
Vokal has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vokal scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Vokal would recommend the brand to a friend. ENPS measures how likely Vokal employees would recommend working at Vokal to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 70% | Promoters |
|---|---|
| 27% | Passive |
| 3% | Detractors |
