VWR INTERNATIONAL, LLC NPS & Customer Reviews

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VWR INTERNATIONAL, LLC

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VWR INTERNATIONAL, LLC

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About VWR INTERNATIONAL, LLC's Brand

Among its major competitors, VWR INTERNATIONAL, LLC is ranked in 4th place for NPS while Fisher Scientific is 1st, and Thermo Fisher Scientific is 2nd.

Brand at a Glance

73%

Customer Loyalty

2.9/5

Product Quality

2.7/5

Pricing

2.7/5

Customer Service

VWR INTERNATIONAL, LLC Ranking

^#4 / 4 of its competitors

VWR INTERNATIONAL, LLC NPS

VWR INTERNATIONAL, LLC's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether VWR INTERNATIONAL, LLC's customers would recommend using the product based on a scale of -100 to 100.

VWR INTERNATIONAL, LLC Overall NPS

-39

NPS

24%	Promoters
13%	Passives
63%	Detractors

VWR INTERNATIONAL, LLC NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2022 100	Jan 2022	100
Aug 2022 0	Aug 2022	0
Oct 2022 -33	Oct 2022	-33
May 2023 -50	May 2023	-50
Aug 2023 -60	Aug 2023	-60
Sep 2023 -67	Sep 2023	-67
Feb 2025 -43	Feb 2025	-43
Oct 2025 -37	Oct 2025	-37

How Other Brands Compare

VWR INTERNATIONAL, LLC is ranked #4 for NPS among its competitors. Fisher Scientific and Thermo Fisher Scientific come in first and second, with Merck Group coming in at third.

	VWR INTERNATIONAL, LLC	Thermo Fisher Scientific	Fisher Scientific	Merck Group
Global Ranking	#-	#667	#-	#-
NPS	-39	20	100	20
Valuation Updated every 24 hours for public companies	-	$188.21B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

VWR INTERNATIONAL, LLC NPS vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's NPS is rated right above Sigma-Aldrich, and is preceded by Merck Group.

COMPANY		NPS Score
	Fisher Scientific	100
	Thermo Fisher Scientific	20
	Merck Group	20
	VWR INTERNATIONAL, LLC	-39
	Sigma-Aldrich	-44

VWR INTERNATIONAL, LLC Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of VWR INTERNATIONAL, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

VWR INTERNATIONAL, LLC Customer Loyalty vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's Customer Loyalty score is rated right above Sigma-Aldrich, and is preceded by Thermo Fisher Scientific.

COMPANY		Customer Loyalty Score
	Merck Group	85%
	Thermo Fisher Scientific	79%
	VWR INTERNATIONAL, LLC	73%
	Sigma-Aldrich	68%
	Fisher Scientific	N/A

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VWR INTERNATIONAL, LLC Product Quality

2.9/5

VWR INTERNATIONAL, LLC has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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VWR INTERNATIONAL, LLC Product Information

VWR INTERNATIONAL, LLC’s product quality score is a 2.9 out of 5 as rated by its users and customers.

Company Size: 10,000+ Employees

Industry

Tech

VWR INTERNATIONAL, LLC Product Quality vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's Product Quality score is rated right below Sigma-Aldrich.

COMPANY		Product Quality Score
	Fisher Scientific	5/5
	Thermo Fisher Scientific	3.9/5
	Merck Group	3.8/5
	Sigma-Aldrich	2.9/5
	VWR INTERNATIONAL, LLC	2.9/5

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VWR INTERNATIONAL, LLC Pricing

VWR INTERNATIONAL, LLC ROI & Value For Money

2.7/5

VWR INTERNATIONAL, LLC has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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VWR INTERNATIONAL, LLC Pricing vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's ROI score is rated right above Fisher Scientific, and is preceded by Sigma-Aldrich.

COMPANY		Pricing Score
	Thermo Fisher Scientific	3.8/5
	Merck Group	3.4/5
	Sigma-Aldrich	2.8/5
	VWR INTERNATIONAL, LLC	2.7/5
	Fisher Scientific	N/A

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VWR INTERNATIONAL, LLC Customer Satisfaction (CSAT)

VWR INTERNATIONAL, LLC Customer Satisfaction (CSAT) Score

40 / 100

VWR INTERNATIONAL, LLC has an overall Customer Satisfaction score of 40 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

VWR INTERNATIONAL, LLC Customer Satisfaction vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's Customer Satisfaction score is rated right below Sigma-Aldrich.

COMPANY		Customer Satisfaction (CSAT) Score
	Fisher Scientific	100%
	Thermo Fisher Scientific	74%
	Merck Group	66%
	Sigma-Aldrich	41%
	VWR INTERNATIONAL, LLC	40%

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VWR INTERNATIONAL, LLC Customer Service

2.7/5

VWR INTERNATIONAL, LLC has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About VWR INTERNATIONAL, LLC's Customer Service

Address

Mountain View, CA 19087

VWR INTERNATIONAL, LLC Customer Service vs. Competitors

Compared to its competitors, VWR INTERNATIONAL, LLC's Customer Service score is rated right above Sigma-Aldrich, and is preceded by Merck Group.

COMPANY		Customer Service Score
	Thermo Fisher Scientific	3.8/5
	Merck Group	3.6/5
	VWR INTERNATIONAL, LLC	2.7/5
	Sigma-Aldrich	2.6/5
	Fisher Scientific	N/A

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VWR INTERNATIONAL, LLC as an Employer

2.8/5

VWR INTERNATIONAL, LLC has a 2.8/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of VWR INTERNATIONAL, LLC

Michael Stubblefield

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

VWR INTERNATIONAL, LLC scored a -39 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of VWR INTERNATIONAL, LLC would recommend the brand to a friend. ENPS measures how likely VWR INTERNATIONAL, LLC employees would recommend working at VWR INTERNATIONAL, LLC to a friend.

Net Promoter Score

-39

NPS Score

24%	Promoters
13%	Passive
63%	Detractors

Employee Net Promoter Score

-14

eNPS Score

36%	Promoters
14%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail