Declining. The pay structure has been declining. The number of inspections is decreasing. The support is non urgent
What needs to change to make the company culture better?
Being more responsive to the field agents
What did you like most about the interview process?
They sought out an expert, ME!
What's going wrong and how can it be improved?
The same issues keep happening over and over. The pay keeps going down
What do your coworkers need to improve and how could you work together better?
Respond much quicker. WGL sends texts but it can take HOURS to get a reply when things go bad, like when WGL provides the wrong documents. I have sent emails to mid level people about issues and have never gotten a reply.
Why do you feel undervalued and what would make you feel better about your compensation?
A mileage calculation needs to be used. A year ago it was worth it to drive directly to a gig. With today's rates I only take a gig if I am going that way anyway. I spend way too much time tracking down bad documents that they send quite often.
What do you like best about the leadership team?
Since I started with them the rates have been going down. I take a far fewer gigs form them these days. The service they provide when things go wrong ( and things do go wrong) has gotten slower in the past year. You wait on hold a long time and emails and text are never returned in a timely fashon
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