WellCare Employee Reviews
Out of 59 WellCare employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping WellCare improve their work culture. The Customer Support team, with 55% positive reviews, reports the best experience at WellCare compared to all other departments at the company.
Briefly describe your overall experience at your company
it is a nice company and i think to so that i try to work hard and to help people around the world
Review from Customer Support Dept
What do you like best about the leadership team?
ongoing learnings everyday while enjoying the whole shift
try there best to communicate
i like to help people and this is why i choose this job and its a nice leadership team!
Review from Customer Support Dept
Understanding, helpful, and genuinly nice.
Commitment to the associates development
What does the leadership team need to get better at?
People skills and training better
Communication, transparency, inclusion. We need to know if our jobs are safe during the merger.
Review from Customer Support Dept
They seem to be fairly focused on their employees. It isn't Google, but this is a good company.
What is the best part about your compensation package?
Flexible work and competitive pay
Medical and other benefits offered
the phone calls are my favorite part i get to help people and it feels like am a hero
Review from Customer Support Dept
Bonus opportunity tied to company performance
The salary is fair. As with many companies these days, insurance can be quite expensive for even high deductible plans.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel bad since me and my team are performing well on the production floor to assist member as fast as we can and get satisfied customer with every call. We need a good incentives in every CSAT that we are getting for us to boost our self confidence on assisting customer everyday
get paid more and fairly
These companies are always in smaller town for call center work. Why it is the most paying jobs in that town if you move to another town and do the same work you could get paid double while working for another company. There is a handbook for our rules for the company but never followed
Review from Customer Support Dept
What are some of the best things about your team?
communication, enjoyment and ongoing learning on our team
try there best and work together well
we get to help people and to make them our business
Review from Customer Support Dept
they know the principal of cooperation
They are collaborative and generous
What do your coworkers need to improve and how could you work together better?
How to treat each other
They are all burned out and uncertain of our future.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
calm environment and music playlist
try to make all feel comfortable
that we get to help people and to Assamese them
Review from Customer Support Dept
The company is growing fast
Mostly positive. Forward looking. People focused.
What needs to change to make the company culture better?
Everything needs to change now
TELL US WHAT'S HAPPENING WITH OUR JOBS
Review from Customer Support Dept
What did you like most about the interview process?
interviewer had been very comfortable to talk with
hard, very little feedback uncomfortable
ti make new ideas and not to stick the ones i know and to to think positive
Review from Customer Support Dept
What would you improve about your company's interview process?
Ask more questions about them
more open communication and more feedback
What makes you most happy at work?
I' am happy with my work environment.
The client I go to
helping our customers the best we can
the phone callsare the best part of it it helps me to save people time and sometime's i get prank call's
Review from Customer Support Dept
to have a productive day and to still have the ability to take my breaks
What's going wrong and how can it be improved?
I need certainty, I need my good health insurance back.
Review from Customer Support Dept
What would you most like to see improved at your company?
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