WellCare Employee Reviews
Out of 59 WellCare employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping WellCare improve their work culture. The Customer Support team, with 55% positive reviews, reports the best experience at WellCare compared to all other departments at the company.
What does the leadership team need to get better at?
People skills and training better
Communication, transparency, inclusion. We need to know if our jobs are safe during the merger.
Review from Customer Support Dept
They seem to be fairly focused on their employees. It isn't Google, but this is a good company.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel bad since me and my team are performing well on the production floor to assist member as fast as we can and get satisfied customer with every call. We need a good incentives in every CSAT that we are getting for us to boost our self confidence on assisting customer everyday
get paid more and fairly
These companies are always in smaller town for call center work. Why it is the most paying jobs in that town if you move to another town and do the same work you could get paid double while working for another company. There is a handbook for our rules for the company but never followed
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
How to treat each other
They are all burned out and uncertain of our future.
Review from Customer Support Dept
What needs to change to make the company culture better?
Everything needs to change now
TELL US WHAT'S HAPPENING WITH OUR JOBS
Review from Customer Support Dept
What would you improve about your company's interview process?
Ask more questions about them
more open communication and more feedback
What's going wrong and how can it be improved?
I need certainty, I need my good health insurance back.
Review from Customer Support Dept
What would you most like to see improved at your company?
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