WorkForce Software Employee Reviews
Out of 3578 WorkForce Software employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping WorkForce Software improve their work culture. The HR team, with 100% positive reviews, reports the best experience at WorkForce Software compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are mostly new, I don't know any of them
Review from Business Development Dept
Company Communication meetings provide clear insight for the goals and future of the company
Review from Customer Success Dept
Kind, Involved, Focused on building a great long term team and a strong company that supports each other
Review from Managed Services Dept
Regular communication updates to the team. Ambition!
Review from Services Dept
Supportive in the efforts the APJ team is working towards to achieve best practices in the way we do business
Review from Sales Dept
What does the leadership team need to get better at?
Understand that "going to the cloud" does not make everything better or save money. Also, realize that large number of employees feeling a department is a red flag
Review from Operations Dept
Running a successful, profitable company - which means controlling and managing our costs to make sure we got the right bang for our buck!
Review from Finance Dept
Articulate clear goals that will enable the multiple silos to be removed.
Review from Sales Dept
The executive team has been increasingly making it clear that maintaining an image of political neutrality is more important than protecting the safety of its LGBTQ+ employees.
Review from Services Dept
Communicate company goals more clearly with specific, measurable objectives that make sense to employees. Hold people accountable, especially teams that continually miss goals. Don't keep people around who are not contributing just because they've been on the team for a long time.
Review from Executive Dept
What is the best part about your compensation package?
the unlimited time off compensation
Review from Customer Success Dept
fair wage, bonus structure, great health coverage, unlimited TO,
Review from Managed Services Dept
Motivates me to go over and beyond to achieve success
Review from Sales Dept
Benefits starting the following month of being hired.
Review from Operations Dept
The exercise option for reimbursement
Review from Training/Education Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do everything asked of me yet I'm paid less this year than the previous year. Given no opportunities to advance. Cant accomplish my professional goals.
Review from Finance Dept
Changing 401k match to only be paid at end of the year hurts employees retirement fund by reducing any compounded gains that would be accrued throughout the year. Not only that, if an employee is not with the company at end of year, they get no 401k match thus negating any benefit.
Review from Operations Dept
Higher percentage increase for employees that receive positive feedback.
Review from Product Dept
I am underpaid as compared to market value. My boss has tried to address this, but once you are an existing employee, it's difficult to get pay adjustments. New starters are always at a financial advantage
Review from Customer Support Dept
Compensation seems to be about who you know and demands provided at certain times. For the most part I don't feel the company is proactive but rather reacts when someone is ready to leave. By that time its usually too late and the person is not looking to entertain those conversations.
Review from Services Dept
What are some of the best things about your team?
smart collaboration, high skills people,
Review from Sales Dept
Willing to learn new things
Review from Business Development Dept
All willing to work together as a team. Sharing knowledge for resolving problems and providing results for satisfied customers
Review from Customer Success Dept
friendly, wonderfully supportive and team focused
Review from Managed Services Dept
Everyone is working towards the same goal and willing to help eachother wherever possible.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
People need to act with more of a sense of urgency, and look out for our customers' best interests. People here are honestly lazy, unorganized, and we need to be hiring a higher caliber of talent that is more professional.
Review from Customer Support Dept
Actually do their job that they get for and stop explain why they can not do their job and why it's all someone else's fault and they can not do anything about that.
Review from Cloud Services Dept
better attitude from some and prefer a quicker response from other teams that you rely on but overall are very nice.
Review from Customer Support Dept
Better training for Sales team interacting with other departments. Be more invested in the process and being excellent.
Review from Operations Dept
I work mostly alone. But those I need to reach out for work related issues o are available to respond when they have time.
Review from Services Dept
What is most positive about the culture and environment at your company?
flexibility, awards, benefits, culture ,recognition
Review from Sales Dept
WFS tries to provide a good work life balance - taking time off is encouraged.
Review from Business Development Dept
Working from home is fantastic.
Review from Operations Dept
The Community involvement and commitment
Review from Customer Success Dept
WFS is like a work family, being made to feel like we all belong and help eachother
Review from Sales Dept
What needs to change to make the company culture better?
The UK Product and Engineering team needs a complete overhaul. The UK culture and mindset is so different from the US mindset and they are far too casual and relaxed about things. We need US resources to step in and lead the scheduling portfolio because the UK teams don
Review from Customer Support Dept
More in person interaction, especially between functions. Clearer objectives and goals - why are we here? What is the path to being a high-performing company?
Review from Executive Dept
Cloud Services is imploding due to historical debt and incompetent and impotent middle management. Nothing gets achieved and the technical goals keep changing.
Review from Cloud Services Dept
People need to communicate more, take ownership of their jobs, and care about the quality of their work and its impact on other departments.
Review from Sales Dept
more people and better planning at the executive level
Review from Cloud Services Dept
What did you like most about the interview process?
Interview to offer was very quick
Review from Operations Dept
Relatively Informal get to know you process
Review from Business Development Dept
It was informative and comprehensive
Review from Product Dept
Open and direct, very informative, not just scrutinizing inquisitions.
Review from IT Dept
It was a relaxed conversation, not an impersonal test.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of WorkForce Software yet.
Be the first to contribute a review.
What makes you most happy at work?
Solving problems is the best part of the day
Review from Business Development Dept
Helping to support our customers by resolving issues
Review from Customer Success Dept
That I am trusted to do my job and can reach out for help whenever I need support
Review from Sales Dept
The opportunity to learn new skills
Review from Operations Dept
Being able to own my projects
Review from Training/Education Dept
What's going wrong and how can it be improved?
I don't feel valued. I don't receive any recognition for what I do.
Review from Finance Dept
Managers/leadership that micromanages and fail to understand the basic concepts of what day-to-day work is occurring in the team. Constant change of priorities means nothing gets finished. Managers that ask the same question 5,6,7 times in a row and still don't listen to the answer
Review from Operations Dept
There seems to be a disconnect on where the product is at with executive leadership. There are many product gaps that for the current customer base that are holding up expansion and detracting from the value WorkForce provides customers.
Review from Sales Dept
The product is riddled with technical debt and other piled-up problems. We're always told to "be the CEO of our role" but when we try to draw attention to these problems we aren't taken seriously; it's always "not in the budget for this year, maybe next year"
Review from Services Dept
Frustrated due to blockers impeding progress that do not get taken seriously and never get addressed
Review from Cloud Services Dept
What do you like best about your company?
I can stand behind the value our products bring and know that every day I'm able to make a difference to our team and our customers. We have a great team who collaborates and are willing to jump in and take action when needed.
Review from Operations Dept
It is growing and things don't stand still
Review from Business Development Dept
What would you most like to see improved at your company?
Things to slow down just a little
Review from Business Development Dept