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NPS
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Yanfeng Automotive Interiors
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About Yanfeng Automotive Interiors' Brand
Yanfeng Automotive Interiors is supplier of instrument panels and cockpit systems, door panels, floor consoles and overhead consoles. Among its major competitors, Yanfeng Automotive Interiors is ranked in 2nd place for NPS while Faurecia is 1st, and Bosc is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Yanfeng Automotive Interiors Ranking
- #2 / 3 of its competitors
Yanfeng Automotive Interiors NPS
Yanfeng Automotive Interiors's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Yanfeng Automotive Interiors's customers would recommend using the product based on a scale of -100 to 100.
Yanfeng Automotive Interiors Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Yanfeng Automotive Interiors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -13 | Aug 2021 | -13 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 10 | Nov 2021 | 10 |
Feb 2022 9 | Feb 2022 | 9 |
Mar 2022 -1 | Mar 2022 | -1 |
Aug 2022 15 | Aug 2022 | 15 |
Mar 2023 6 | Mar 2023 | 6 |
Apr 2023 13 | Apr 2023 | 13 |
Oct 2023 6 | Oct 2023 | 6 |
Dec 2023 5 | Dec 2023 | 5 |
Feb 2024 -5 | Feb 2024 | -5 |
Apr 2024 -1 | Apr 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yanfeng Automotive Interiors NPS by Gender
Yanfeng Automotive Interiors's NPS was rated 80 by Male customers on Comparably.
Male
80
Yanfeng Automotive Interiors's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Yanfeng Automotive Interiors's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yanfeng Automotive Interiors NPS vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's NPS is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | NPS Score | |
|---|---|---|
 | Faurecia | 24 |
| Yanfeng Automotive Interiors | 0 |
 | Bosc | N/A |
Yanfeng Automotive Interiors Customer Reviews
Out of the 2 Yanfeng Automotive Interiors customer reviews 2 were positive and 0 were constructive. Yanfeng Automotive Interiors customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Yanfeng Automotive Interiors Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Yanfeng Automotive Interiors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yanfeng Automotive Interiors Customer Loyalty Score by Gender
Yanfeng Automotive Interiors's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Yanfeng Automotive Interiors Customer Loyalty vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's Customer Loyalty score is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Faurecia | 73% |
| Yanfeng Automotive Interiors | 69% |
| Bosc | N/A |
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Yanfeng Automotive Interiors Product Quality
3.2/5
Yanfeng Automotive Interiors has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Yanfeng Automotive Interiors Product Information
Yanfeng Automotive Interiors’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.yfai.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Yanfeng Automotive Interiors Product Quality
Yanfeng Automotive Interiors's Product Quality score was rated highest by Male customers.
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Ranked Yanfeng Automotive Interiors Product Quality the Highest
Yanfeng Automotive Interiors Product Quality Score by Gender
Yanfeng Automotive Interiors's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Yanfeng Automotive Interiors Product Quality vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's Product Quality score is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Faurecia | 3.7/5 |
| Yanfeng Automotive Interiors | 3.2/5 |
| Bosc | N/A |
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Yanfeng Automotive Interiors Pricing
Yanfeng Automotive Interiors ROI & Value For Money
3.5/5
Yanfeng Automotive Interiors has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Yanfeng Automotive Interiors ROI
Yanfeng Automotive Interiors's ROI score was rated highest by Male customers.
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Ranked Yanfeng Automotive Interiors ROI the Highest
Yanfeng Automotive Interiors ROI Score by Gender
Yanfeng Automotive Interiors's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Yanfeng Automotive Interiors.
Male
4.7/5
Female
N/A
Yanfeng Automotive Interiors Pricing vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's ROI score is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | Pricing Score | |
|---|---|---|
| Faurecia | 3.7/5 |
| Yanfeng Automotive Interiors | 3.5/5 |
| Bosc | N/A |
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Yanfeng Automotive Interiors Customer Satisfaction (CSAT)
Yanfeng Automotive Interiors Customer Satisfaction (CSAT) Score
57 / 100
Yanfeng Automotive Interiors has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yanfeng Automotive Interiors Customer Satisfaction
Yanfeng Automotive Interiors's Customer Satisfaction score was rated highest by Male customers.
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Ranked Yanfeng Automotive Interiors Customer Satisfaction the Highest
Yanfeng Automotive Interiors Customer Satisfaction Score by Gender
Yanfeng Automotive Interiors's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Yanfeng Automotive Interiors Customer Satisfaction vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's Customer Satisfaction score is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Faurecia | 68% |
| Yanfeng Automotive Interiors | 57% |
| Bosc | 0% |
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Yanfeng Automotive Interiors Customer Service
3.5/5
Yanfeng Automotive Interiors has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Yanfeng Automotive Interiors's Customer Service
Address
45000 Helm Street, Minneapolis, MN 48170
Website
http://www.yfai.com/
Phone Number
(734)254-3100
Quick Insights into Yanfeng Automotive Interiors Customer Service
Yanfeng Automotive Interiors's Customer Service score was rated highest by Male customers.
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Ranked Yanfeng Automotive Interiors Customer Service the Highest
Yanfeng Automotive Interiors Customer Service Score by Gender
Yanfeng Automotive Interiors's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Yanfeng Automotive Interiors Customer Service vs. Competitors
Compared to its competitors, Yanfeng Automotive Interiors's Customer Service score is rated right above Bosc, and is preceded by Faurecia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Faurecia | 3.7/5 |
| Yanfeng Automotive Interiors | 3.5/5 |
| Bosc | N/A |
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Yanfeng Automotive Interiors as an Employer
3.7/5
Yanfeng Automotive Interiors has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
CEO of Yanfeng Automotive Interiors
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Yanfeng Automotive Interiors scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Yanfeng Automotive Interiors would recommend the brand to a friend. ENPS measures how likely Yanfeng Automotive Interiors employees would recommend working at Yanfeng Automotive Interiors to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 49% | Promoters |
|---|---|
| 12% | Passive |
| 39% | Detractors |
