Zillow Employee Reviews
Out of 252 Zillow employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping Zillow improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Zillow compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Putting their people (employees) first, over their stockholders
Get more structured and realistic
Identifying and weeding out toxic employees at all levels. Toxic employees coddle leadership and get preferential treatment to the detriment of morale for the rest of the team.
This company just needs a complete management overhaul. Just a completely toxic environment
Recognizing when there is a problem with a specific manager and addressing it rather than churning through good staff. I know one manager that has had 4 new hires.lwave in under 6 months due to bullying behavior. They just continue to allow the cycle to occur.
Why do you feel undervalued and what would make you feel better about your compensation?
The hiring pitch at ZHL is completely broken and dishonest. The recruiters tout the success of ultra-compensated loan officers, only to find out AFTER you get hired they are being spoon fed preferred business from Zillows Realtor network, The reality is only a tiny % are given this opportunity
Getting more compensation would make me feel more valued
More equitable pay for my job responsibilities compared to other roles with more limited scope which also get paid more and have more job growth potential.
They talk like they value employees, but their actions prove otherwise
They present a commission compensation package that seems fair until you're in the job for awhile and start to understand all the management loopholes that explain why you don't receive the commissions you thought you were entitled to
What do your coworkers need to improve and how could you work together better?
Everyone is just on their laptops, and the manager is often dismissive of ideas and ridicules ones that he just does not like. As a result, only the brave ones speak during meetings, and everyone else is just on their laptop doing other stuff.
Review from Engineering Dept
The sales floor is constantly scared of being fired. It has lead to deal stealing and unethical sales tactics that hurt ZG as a brand
Review from Sales Dept
so negative no positive attitudes very unprofessional
Review from Marketing Dept
Professionalism in the work place. Zillow is an amazing company to work for and should not be taken advantage for having an amazing culture
Review from Customer Support Dept
What needs to change to make the company culture better?
Listen to employees that continually report toxic managers. Don't tell employees they make it up in their head.
More stricter vetting of managers. Tenure should not be a reason to promote someone to management.
Review from Engineering Dept
the worst attitude need open communications
Review from Marketing Dept
What would you improve about your company's interview process?
Too many interviews that had nothing to do with the job I was hired for
Internal mobility is a challenge because managers do not always understand what internal mobility processes are in place and there is a lot of miscommunication and unrealistic expectations
Review from Sales Dept
What's going wrong and how can it be improved?
Transparency would be a great start
Review from Sales Dept
I do the same thing 200 times a day. Special projects should be offered more frequently without the consequence of receiving a lower bonus.
Review from Customer Support Dept
What would you most like to see improved at your company?
Be careful with growth! We need to maintain our spirit of moving fast.
Review from Engineering Dept