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Despite the hard work out in day in and day out, Zoom Care over works and underpays. Most people I work with are stressed and unhappy. Issues are not properly addressed by management or HR, systems are chaotic, constant tech issues. This is not a company that values employees despite the talk.
What is most positive about the culture and environment at your company?
Progressive outlook and attempts at training modules
What's going wrong and how can it be improved?
Sloppiness. Across the board. Greed.
Why do you feel undervalued and what would make you feel better about your compensation?
I am undercompensated for the complexity of tasks and volume. Stop cutting corners and fully staff teams.
What does the leadership team need to get better at?
Listening and actually addressing issues that are brought up and not pretension everything is great. Nobody is fooled and people feel less heard and respected. And will leave.
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