Mike Clifton and Max Schwendner vs Andrea Ayers

Mike Clifton and Max Schwendner

CEO of Alorica

BIO: Mike Clifton, Co-Chief Executive Officer (CEO) Mike Clifton joined Alorica in 2021, and most recently, was the Chief Growth & Transformation Officer, responsible for the global sales organization and the company’s overall transformation strategy. With deep transformational leadership and technical experience, Mike delivered profitable growth by scaling highly effective sales & product development teams. Prior to that, he was the Chief Information and Digital Officer, where he led the IT organization including the design and delivery of Alorica’s digital technologies and strategies. Mike brings a wealth of experience in technology, market and business development. As clients’ demand for outcomes requiring digitization, consultation and innovative business models grows, appointing a co-CEO with a sales background and deep technical experience across these domains is a unique Alorica advantage. Prior to Alorica, Mike served as Chief Information Officer and as Chief Innovation Technology Officer at Cognizant, one of the world’s leading professional services companies. He has also held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software as well as other organizations. Mike graduated with a Bachelor of Science in Industrial Engineering at the University of Massachusetts. Additionally, he earned an Advanced Certificate for Executives (ACE) in Management, Innovation and Technology from the Sloan School of Management at the Massachusetts Institute of Technology. Max Schwendner, Co-Chief Executive Officer (CEO) Max Schwendner has been a member of Alorica’s executive team since 2019, serving more recently as Chief Financial Officer & President of Alorica Global Services overseeing Finance, IT, Legal, Pricing, and other Corporate teams. Under Max’s leadership, Alorica has achieved its strongest financial positioning in many years and has developed extensive relationships across the private and public capital markets. Max brings to the table years of expertise in Corporate Finance, Investor Relations, and Operations. With clients increasingly pursuing creative deals and structures, appointing a co-CEO with deep financial and operational expertise across our business enables us to adapt to changing needs and an evolving competitive landscape. Prior to Alorica, Max spent over a decade on Wall Street – primarily at J.P. Morgan – where he held leadership roles within its Investment Bank and Private Equity divisions. During his tenure at J.P. Morgan, Max was actively involved with Alorica following its merger with EGS in 2016 and served on Alorica’s Board of Directors. Max graduated Summa Cum Laude from Lehigh University with a Bachelor of Science in Finance and Accounting.

Andrea Ayers

CEO of Convergys

BIO: Ms. Andrea J. Ayers has been the Chief Executive Officer since October 2012 and President of Convergys Corporation since November 2012. Ms. Ayers served as the President of Customer Management line of business at Convergys Corporation from March 2008 to October 2012 and as its Chief Operating Officer of Customer Management from November 29, 2010 to October 2012. She served as the President of Relationship Technology Management at Convergys Corporation from September 1, 2007 to 2008. She served as Senior Vice President of Convergys Corporation. She served as President of Government and New Markets of Convergys Corporation from 2005 to 2007, Vice President of Customer Management Marketing from 2003 to 2005 and General Manager of DBS Division from 2000 to 2003. She started her career at Convergys managing a contact center. Ms. Ayers served as General Manager of the Direct Broadcast Satellite (DBS) Business Unit, where she drove double digit revenue and operating profit growth and was responsible for the employees in domestic and international contact center locations. She served as a Business Unit President, where she led new business development efforts for Convergys' customer management services and solutions in the Government, Healthcare, Retail and Finance markets. Ms. Ayers also headed Convergys Corporation's new Relationship Technology Management (RTM) line of business focused on the development of technology-enabled solutions that improve the quality and value of interactions across live agent and self-care channels. She has been an Independent Director of Stanley Black & Decker, Inc. since December 5, 2014. She has been a Director of Cincinnati USA Regional Chamber since February 2013. She has been a Director of Convergys Corporation since October 23, 2012. Ms. Ayers earned a bachelor's degree in management and administration from Louisiana State University, Shreveport.