Black Bear Diner Claimed Company

EMPLOYEE PARTICIPANTS: 284

TOTAL RATINGS: 2340

Cracker Barrel Claimed Company

EMPLOYEE PARTICIPANTS: 1810

TOTAL RATINGS: 18034

Black Bear Diner vs Cracker Barrel

Compare Black Bear Diner versus Cracker Barrel for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 284 employees and customers of Black Bear Diner and 1810 employees and customers of Cracker Barrel.

Black Bear Diner

Black Bear Diner's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Black Bear Diner.

Cracker Barrel

Cracker Barrel's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Cracker Barrel. Their current valuation is $4.07B.

3.3/5

Product Quality

3.1/5

3/5

Pricing

2.8/5

3/5

Customer Service

2.9/5

-16

NPS Score

36%	Promoters
12%	Passive
52%	Detractors

-11

NPS Score

39%	Promoters
11%	Passive
50%	Detractors

Net Promoter Score
Winner by 5

See how Black Bear Diner compares to its competitors

Dennys

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See how Cracker Barrel compares to its competitors

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Ruby Tuesday

Waffle House

Working at Black Bear Diner vs Working at Cracker Barrel

51 / 100

CEO Rating

Sandra Cochran

61 / 100

CEO Rating
Winner by 10%

Black Bear Diner

Black Bear Diner doesn't have enough ratings to calculate the Team Culture Ratings.

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Cracker Barrel

Employees at Cracker Barrel rate their CEO, Sandra Cochran, 61/100. This score is 10% higher than the scores of Black Bear Diner's CEO, Anita Adams. Employees in the Engineering and HR departments rate Sandra Cochran the highest.

CEO Score 51

CEO Score

CEO Score 61

Overall Culture 48

Overall Culture

Overall Culture 62

-52

eNPS

-30

Gender Score 47

Gender Score

Gender Score 68

Diversity Score 47

Diversity Score

Diversity Score 62

Perk And Benefits 40

Perk And Benefits

Perk And Benefits 57

Professional Dev. 42

Professional Dev.

Professional Dev. 64

Overall Culture at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Overall Culture a 48/100, with Customer Support and Operations as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Overall Culture a /100, with Engineering and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 14%

Black Bear Diner
Cracker Barrel62

Employee Net Promoter Score at Black Bear Diner vs Cracker Barrel

-52

eNPS

Black Bear Diner

51 Promoters 20%

20 Passives 8%

179 Detractors 72%

-30

eNPS

Cracker Barrel

434 Promoters 28%

217 Passives 14%

886 Detractors 58%

Employee Net Promoter Score
Winner by %

Black Bear Diner
Cracker Barrel-29

Gender Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Gender Score a 47/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Gender Score a /100, with Admin and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 21%

Black Bear Diner
Cracker Barrel68

Diversity Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Diversity Score a 47/100, with Operations and Customer Success as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Diversity Score a /100, with Admin and HR as the two departments that rate their experience the highest.

Diversity Score
Winner by 15%

Black Bear Diner47
Cracker Barrel

Perk and Benefits Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Perk and Benefits Score a 40/100, with Product and Operations as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Perk and Benefits Score a /100, with Engineering and Communications as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 17%

Black Bear Diner
Cracker Barrel57

Professional Development Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Professional Development Score a 42/100.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Professional Development Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner by 22%

Black Bear Diner
Cracker Barrel63

Leadership Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Leadership Culture Ratings vs Cracker Barrel Ratings based on looking at 4433 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "How would you rate your manager?".

Black Bear Diner
Cracker Barrel60

Compensation Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Compensation Culture Ratings vs Cracker Barrel Ratings based on looking at 3195 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Do you believe you're paid fairly?".

Black Bear Diner
Cracker Barrel56

Team Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Team Culture Ratings vs Cracker Barrel Ratings based on looking at 2871 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Does Your Boss Hurt Your Company Culture?".

Black Bear Diner
Cracker Barrel65

Environment Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Environment Culture Ratings vs Cracker Barrel Ratings based on looking at 2728 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "On average, how many hours do you work a day?".

Black Bear Diner
Cracker Barrel71

Sentiment Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Sentiment Culture Ratings vs Cracker Barrel Ratings based on looking at 3754 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What would you most like to see improved at your company?".

Black Bear Diner
Cracker Barrel61