Black Bear Diner Claimed Company

EMPLOYEE PARTICIPANTS: 293

TOTAL RATINGS: 2458

Cracker Barrel Claimed Company

EMPLOYEE PARTICIPANTS: 1825

TOTAL RATINGS: 18218

Black Bear Diner vs Cracker Barrel

Compare Black Bear Diner versus Cracker Barrel for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 293 employees and customers of Black Bear Diner and 1825 employees and customers of Cracker Barrel.

Black Bear Diner

Black Bear Diner's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Black Bear Diner.

Cracker Barrel

Cracker Barrel's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Cracker Barrel. Their current valuation is $4.07B.

3.3/5

Product Quality

3.1/5

Pricing

2.8/5

3.1/5

Customer Service

2.9/5

-14

NPS Score

37%	Promoters
12%	Passive
51%	Detractors

-10

NPS Score

39%	Promoters
12%	Passive
49%	Detractors

Net Promoter Score
Winner by 4

See how Black Bear Diner compares to its competitors

Dennys

IHOP

Working at Black Bear Diner vs Working at Cracker Barrel

50 / 100

CEO Rating

Sandra Cochran

61 / 100

CEO Rating
Winner by 11%

Black Bear Diner

Black Bear Diner doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Cracker Barrel

Employees at Cracker Barrel rate their CEO, Sandra Cochran, 61/100. This score is 11% higher than the scores of Black Bear Diner's CEO, Anita Adams. Employees in the Engineering and HR departments rate Sandra Cochran the highest.

CEO Score 50

CEO Score

CEO Score 61

Overall Culture 48

Overall Culture

Overall Culture 62

-52

eNPS

-29

Gender Score 47

Gender Score

Gender Score 68

Diversity Score 47

Diversity Score

Diversity Score 62

Perk And Benefits 41

Perk And Benefits

Perk And Benefits 57

Professional Dev. 34

Professional Dev.

Professional Dev. 64

Overall Culture at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Overall Culture a 48/100, with Customer Support and Operations as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Overall Culture a /100, with Engineering and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 14%

Black Bear Diner48
Cracker Barrel

Employee Net Promoter Score at Black Bear Diner vs Cracker Barrel

-52

eNPS

Black Bear Diner

52 Promoters 20%

20 Passives 8%

185 Detractors 72%

-29

eNPS

Cracker Barrel

437 Promoters 28%

222 Passives 15%

890 Detractors 57%

Employee Net Promoter Score
Winner by %

Black Bear Diner-52
Cracker Barrel

Gender Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Gender Score a 47/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Gender Score a /100, with Admin and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 21%

Black Bear Diner
Cracker Barrel68

Diversity Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Diversity Score a 47/100, with Operations and Customer Success as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Diversity Score a /100, with Admin and HR as the two departments that rate their experience the highest.

Diversity Score
Winner by 15%

Black Bear Diner47
Cracker Barrel

Perk and Benefits Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Perk and Benefits Score a 41/100, with Product and Operations as the two departments that rate their experience the highest.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Perk and Benefits Score a /100, with Engineering and Communications as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 16%

Black Bear Diner
Cracker Barrel57

Professional Development Score at Black Bear Diner vs Cracker Barrel

/ 100

Black Bear Diner

Employees at Black Bear Diner rate their Professional Development Score a 34/100.

/ 100

Cracker Barrel

Employees at Cracker Barrel rate their Professional Development Score a /100, with Customer Support and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner by 30%

Black Bear Diner
Cracker Barrel64

Leadership Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Leadership Culture Ratings vs Cracker Barrel Ratings based on looking at 4484 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Is your company invested in your career growth?".

Black Bear Diner
Cracker Barrel60

Compensation Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Compensation Culture Ratings vs Cracker Barrel Ratings based on looking at 3231 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Does your company give annual bonuses?".

Black Bear Diner
Cracker Barrel56

Team Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Team Culture Ratings vs Cracker Barrel Ratings based on looking at 2904 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What are some of the best things about your team?".

Black Bear Diner
Cracker Barrel65

Environment Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Environment Culture Ratings vs Cracker Barrel Ratings based on looking at 2761 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What % of the time are you bored at work?".

Black Bear Diner
Cracker Barrel71

Sentiment Culture Ratings vs Cracker Barrel

Black Bear Diner rates % lower than Cracker Barrel on Sentiment Culture Ratings vs Cracker Barrel Ratings based on looking at 3800 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How do your customers perceive your company?".

Black Bear Diner45
Cracker Barrel