Citizens Financial Group Claimed Company

EMPLOYEE PARTICIPANTS: 22

TOTAL RATINGS: 322

First National Bank Claimed Company

EMPLOYEE PARTICIPANTS: 282

TOTAL RATINGS: 2324

Citizens Financial Group vs First National Bank

Compare Citizens Financial Group versus First National Bank for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 22 employees and customers of Citizens Financial Group and 282 employees and customers of First National Bank.

Citizens Financial Group

Citizens Financial Group's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Citizens Financial Group. Their current market cap is $13.72B.

First National Bank

First National Bank's brand is ranked #992 in the list of Global Top 1000 Brands, as rated by customers of First National Bank. Their current market cap is $4.38B.

1.5/5

Product Quality

4.1/5

1.7/5

Pricing

3.7/5

1.7/5

Customer Service

3.9/5

-68

NPS Score

14%	Promoters
4%	Passive
82%	Detractors

NPS Score

66%	Promoters
14%	Passive
20%	Detractors

Net Promoter Score
Winner by 114

See how Citizens Financial Group compares to its competitors

See how First National Bank compares to its competitors

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Working at Citizens Financial Group vs Working at First National Bank

54 / 100

CEO Rating

Vincent Delie Jr.

90 / 100

CEO Rating
Winner by 36%

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

First National Bank

Employees at First National Bank rate their CEO, Vincent Delie Jr., 90/100. This score is 36% higher than the scores of Citizens Financial Group's CEO, Bruce Van Saun. Employees in the Operations and Sales departments rate Vincent Delie Jr. the highest.

CEO Score 54

CEO Score

CEO Score 90

Overall Culture 46

Overall Culture

Overall Culture 84

-51

eNPS

Gender Score 40

Gender Score

Gender Score 79

Diversity Score N/A

Diversity Score

Diversity Score 85

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 78

Professional Dev. 43

Professional Dev.

Professional Dev. 69

Overall Culture at Citizens Financial Group vs First National Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Overall Culture a 46/100.

/ 100

First National Bank

Employees at First National Bank rate their Overall Culture a /100, with Communications and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 38%

Citizens Financial Group46
First National Bank

Employee Net Promoter Score at Citizens Financial Group vs First National Bank

-51

eNPS

Citizens Financial Group

3 Promoters 16%

3 Passives 17%

12 Detractors 67%

eNPS

First National Bank

161 Promoters 73%

38 Passives 17%

23 Detractors 10%

Employee Net Promoter Score
Winner by %

Citizens Financial Group-51
First National Bank

Gender Score at Citizens Financial Group vs First National Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Gender Score a 40/100.

/ 100

First National Bank

Employees at First National Bank rate their Gender Score a /100, with Communications and HR as the two departments that rate their experience the highest.

Gender Score
Winner by 39%

Citizens Financial Group38
First National Bank

Diversity Score at Citizens Financial Group vs First National Bank

Not enough ratings

Citizens Financial Group

Citizens Financial Group doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

First National Bank

Employees at First National Bank rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner

First National Bank85

Perk and Benefits Score at Citizens Financial Group vs First National Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Perk and Benefits Score a 43/100.

/ 100

First National Bank

Employees at First National Bank rate their Perk and Benefits Score a /100, with Admin and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 35%

Citizens Financial Group39
First National Bank

Professional Development Score at Citizens Financial Group vs First National Bank

/ 100

Citizens Financial Group

Employees at Citizens Financial Group rate their Professional Development Score a 43/100.

/ 100

First National Bank

Employees at First National Bank rate their Professional Development Score a /100.

Professional Development Score
Winner by 26%

Citizens Financial Group39
First National Bank

Leadership Culture Ratings vs First National Bank

Citizens Financial Group

46 / 100

First National Bank

87 / 100

Citizens Financial Group rates % lower than First National Bank on Leadership Culture Ratings vs First National Bank Ratings based on looking at 676 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Do you approve of your CEOs management style?".

Citizens Financial Group45
First National Bank

Compensation Culture Ratings vs First National Bank

Citizens Financial Group

41 / 100

First National Bank

77 / 100

Citizens Financial Group rates % lower than First National Bank on Compensation Culture Ratings vs First National Bank Ratings based on looking at 380 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Citizens Financial Group39
First National Bank

Team Culture Ratings vs First National Bank

Citizens Financial Group

57 / 100

First National Bank

88 / 100

Citizens Financial Group rates % lower than First National Bank on Team Culture Ratings vs First National Bank Ratings based on looking at 307 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "Does Your Boss Hurt Your Company Culture?".

Citizens Financial Group56
First National Bank

Environment Culture Ratings vs First National Bank

Citizens Financial Group

60 / 100

First National Bank

79 / 100

Citizens Financial Group rates % lower than First National Bank on Environment Culture Ratings vs First National Bank Ratings based on looking at 301 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you have a close friend at work?" and "Does someone you work with closely, make you want to quit your job?".

Citizens Financial Group60
First National Bank

Sentiment Culture Ratings vs First National Bank

Citizens Financial Group

46 / 100

First National Bank

88 / 100

Citizens Financial Group rates % lower than First National Bank on Sentiment Culture Ratings vs First National Bank Ratings based on looking at 446 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What would you most like to see improved at your company?".

Citizens Financial Group44
First National Bank