Five9 Inc Claimed Company

EMPLOYEE PARTICIPANTS: 67

TOTAL RATINGS: 671

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 349

TOTAL RATINGS: 4330

Five9 Inc vs Zendesk

Compare Five9 Inc versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 67 employees and customers of Five9 Inc and 349 employees and customers of Zendesk.

Five9 Inc

Five9 Inc's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Five9 Inc. Their current market cap is $12.57B.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.8/5

Product Quality

4.2/5

3.8/5

Pricing

4/5

3.8/5

Customer Service

4/5

NPS Score

62%	Promoters
10%	Passive
28%	Detractors

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Net Promoter Score
Winner by 7

See how Five9 Inc compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at Five9 Inc vs Working at Zendesk

86 / 100

CEO Rating
Winner by 11%

Tom Eggemeier

75 / 100

CEO Rating

Five9 Inc

Five9 Inc doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 11% lower than the scores of Five9 Inc's CEO, Michael Burkland. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 86

CEO Score

CEO Score 75

Overall Culture 83

Overall Culture

Overall Culture 76

eNPS

Gender Score N/A

Gender Score

Gender Score 78

Diversity Score 83

Diversity Score

Diversity Score 74

Perk And Benefits 88

Perk And Benefits

Perk And Benefits 80

Professional Dev. 52

Professional Dev.

Professional Dev. 60

Overall Culture at Five9 Inc vs Zendesk

/ 100

Five9 Inc

Employees at Five9 Inc rate their Overall Culture a 83/100, with Operations and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Five9 Inc
Zendesk76

Employee Net Promoter Score at Five9 Inc vs Zendesk

eNPS

Five9 Inc

37 Promoters 70%

8 Passives 15%

8 Detractors 15%

Employee Net Promoter Score
Winner by 34%

eNPS

Zendesk

134 Promoters 47%

76 Passives 27%

74 Detractors 26%

Five9 Inc
Zendesk21

Gender Score at Five9 Inc vs Zendesk

Not enough ratings

Five9 Inc

Five9 Inc doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner

Zendesk78

Diversity Score at Five9 Inc vs Zendesk

/ 100

Five9 Inc

Employees at Five9 Inc rate their Diversity Score a 83/100, with Sales as the department that rate their experience the highest.

Diversity Score
Winner by 9%

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Five9 Inc
Zendesk74

Perk and Benefits Score at Five9 Inc vs Zendesk

/ 100

Five9 Inc

Employees at Five9 Inc rate their Perk and Benefits Score a 88/100, with Sales as the department that rate their experience the highest.

Perk and Benefits Score
Winner by 8%

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Five9 Inc
Zendesk81

Professional Development Score at Five9 Inc vs Zendesk

/ 100

Five9 Inc

Employees at Five9 Inc rate their Professional Development Score a 52/100.

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 8%

Five9 Inc
Zendesk60

Leadership Culture Ratings vs Zendesk

Five9 Inc

84 / 100

Leadership Culture Ratings vs Zendesk
Winner by 8%

Zendesk

76 / 100

Five9 Inc rates % higher than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1139 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "Does your manager seem to care about you as a person?".

Five9 Inc
Zendesk76

Compensation Culture Ratings vs Zendesk

Five9 Inc

87 / 100

Compensation Culture Ratings vs Zendesk
Winner by 11%

Zendesk

76 / 100

Five9 Inc rates % higher than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 740 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

Five9 Inc
Zendesk76

Team Culture Ratings vs Zendesk

Five9 Inc

89 / 100

Team Culture Ratings vs Zendesk
Winner by 7%

Zendesk

82 / 100

Five9 Inc rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 647 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "What do your coworkers need to improve and how could you work together better?".

Five9 Inc
Zendesk82

Environment Culture Ratings vs Zendesk

Five9 Inc

79 / 100

Environment Culture Ratings vs Zendesk
Winner by 4%

Zendesk

75 / 100

Five9 Inc rates % higher than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 660 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "Is your work environment positive or negative?".

Five9 Inc
Zendesk75

Sentiment Culture Ratings vs Zendesk

Five9 Inc

87 / 100

Sentiment Culture Ratings vs Zendesk
Winner by 9%

Zendesk

78 / 100

Five9 Inc rates % higher than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 756 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What do you like best about your company?".

Five9 Inc
Zendesk79