Freshworks Claimed Company

EMPLOYEE PARTICIPANTS: 81

TOTAL RATINGS: 820

SugarAI Claimed Company

EMPLOYEE PARTICIPANTS: 49

TOTAL RATINGS: 626

Freshworks vs SugarAI

Compare Freshworks versus SugarAI for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 81 employees and customers of Freshworks and 49 employees and customers of SugarAI.

Freshworks

Freshworks's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Freshworks. Their current valuation is $3.55B.

SugarAI

SugarAI's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SugarAI. Their current valuation is $450.00M.

4.3/5

Product Quality

3.8/5

4.4/5

Pricing

3.9/5

4.2/5

Customer Service

3.9/5

NPS Score

71%	Promoters
12%	Passive
17%	Detractors

Net Promoter Score
Winner by 54

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

See how Freshworks compares to its competitors

See how SugarAI compares to its competitors

Working at Freshworks vs Working at SugarAI

83 / 100

CEO Rating
Winner by 10%

David Roberts

73 / 100

CEO Rating

Freshworks

Freshworks doesn't have enough ratings to calculate the Team Culture Ratings.

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SugarAI

Employees at SugarAI rate their CEO, David Roberts, 73/100. This score is 10% lower than the scores of Freshworks' CEO, Girish Mathrubootham. Employees in the Sales and Marketing departments rate David Roberts the highest.

CEO Score 83

CEO Score

CEO Score 73

Overall Culture 78

Overall Culture

Overall Culture 71

eNPS

Gender Score 90

Gender Score

Gender Score 69

Diversity Score 83

Diversity Score

Diversity Score 64

Perk And Benefits 74

Perk And Benefits

Perk And Benefits 77

Professional Dev. 73

Professional Dev.

Professional Dev. 45

Overall Culture at Freshworks vs SugarAI

/ 100

Freshworks

Employees at Freshworks rate their Overall Culture a 78/100, with Sales and Product as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

/ 100

SugarAI

Employees at SugarAI rate their Overall Culture a /100, with Sales and Marketing as the two departments that rate their experience the highest.

Freshworks
SugarAI71

Employee Net Promoter Score at Freshworks vs SugarAI

eNPS

Freshworks

34 Promoters 53%

14 Passives 22%

16 Detractors 25%

Employee Net Promoter Score
Winner by 6%

eNPS

SugarAI

20 Promoters 54%

5 Passives 14%

12 Detractors 32%

Freshworks
SugarAI22

Gender Score at Freshworks vs SugarAI

/ 100

Freshworks

Employees at Freshworks rate their Gender Score a 90/100.

Gender Score
Winner by 21%

/ 100

SugarAI

Employees at SugarAI rate their Gender Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Freshworks
SugarAI69

Diversity Score at Freshworks vs SugarAI

/ 100

Freshworks

Employees at Freshworks rate their Diversity Score a 83/100, with Product as the department that rate their experience the highest.

Diversity Score
Winner by 19%

/ 100

SugarAI

Employees at SugarAI rate their Diversity Score a /100.

Freshworks
SugarAI64

Perk and Benefits Score at Freshworks vs SugarAI

/ 100

Freshworks

Employees at Freshworks rate their Perk and Benefits Score a 74/100.

/ 100

SugarAI

Employees at SugarAI rate their Perk and Benefits Score a /100, with Sales and Engineering as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

Freshworks
SugarAI78

Professional Development Score at Freshworks vs SugarAI

/ 100

Freshworks

Employees at Freshworks rate their Professional Development Score a 73/100, with Product as the department that rate their experience the highest.

Professional Development Score
Winner by 28%

/ 100

SugarAI

Employees at SugarAI rate their Professional Development Score a /100, with Product as the department that rate their experience the highest.

Freshworks
SugarAI43

Leadership Culture Ratings vs SugarAI

Freshworks

81 / 100

Leadership Culture Ratings vs SugarAI
Winner by 14%

SugarAI

67 / 100

Freshworks rates % higher than SugarAI on Leadership Culture Ratings vs SugarAI Ratings based on looking at 321 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of your CEOs management style?" and "How often do you get valuable feedback on how to improve at work?".

Freshworks
SugarAI67

Compensation Culture Ratings vs SugarAI

Freshworks

73 / 100

Compensation Culture Ratings vs SugarAI
Winner by 2%

SugarAI

71 / 100

Freshworks rates % higher than SugarAI on Compensation Culture Ratings vs SugarAI Ratings based on looking at 217 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your stock/equity compensation?".

Freshworks
SugarAI72

Team Culture Ratings vs SugarAI

Freshworks rates % lower than SugarAI on Team Culture Ratings vs SugarAI Ratings based on looking at 183 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Does Your Boss Hurt Your Company Culture?".

Freshworks
SugarAI86

Environment Culture Ratings vs SugarAI

Freshworks

74 / 100

Environment Culture Ratings vs SugarAI
Winner by 2%

SugarAI

72 / 100

Freshworks rates % higher than SugarAI on Environment Culture Ratings vs SugarAI Ratings based on looking at 195 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What is most positive about the culture and environment at your company?".

Freshworks
SugarAI73

Sentiment Culture Ratings vs SugarAI

Tied

Freshworks tied with SugarAI on Sentiment Culture Ratings vs SugarAI Ratings based on looking at 221 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What do you like best about your company?".

Freshworks
SugarAI76