SugarAI Claimed Company

EMPLOYEE PARTICIPANTS: 49

TOTAL RATINGS: 626

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 358

TOTAL RATINGS: 4419

SugarAI vs Zendesk

Compare SugarAI versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 49 employees and customers of SugarAI and 358 employees and customers of Zendesk.

SugarAI

SugarAI's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SugarAI. Their current valuation is $450.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.8/5

Product Quality

4.2/5

3.9/5

Pricing

4/5

3.9/5

Customer Service

4/5

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

NPS Score

62%	Promoters
15%	Passive
23%	Detractors

Net Promoter Score
Winner by 39

See how SugarAI compares to its competitors

See how Zendesk compares to its competitors

RightNow Technologies

Nemetschek Group

Working at SugarAI vs Working at Zendesk

73 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 2%

SugarAI

SugarAI doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 2% higher than the scores of SugarAI's CEO, David Roberts. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 73

CEO Score

CEO Score 75

Overall Culture 71

Overall Culture

Overall Culture 76

eNPS

Gender Score 69

Gender Score

Gender Score 78

Diversity Score 64

Diversity Score

Diversity Score 74

Perk And Benefits 77

Perk And Benefits

Perk And Benefits 80

Professional Dev. 45

Professional Dev.

Professional Dev. 58

Overall Culture at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Overall Culture a 71/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with HR and Legal as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

SugarAI
Zendesk76

Employee Net Promoter Score at SugarAI vs Zendesk

eNPS

SugarAI

20 Promoters 54%

5 Passives 14%

12 Detractors 32%

Employee Net Promoter Score
Winner by 2%

eNPS

Zendesk

137 Promoters 47%

76 Passives 26%

77 Detractors 27%

SugarAI
Zendesk21

Gender Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Gender Score a 69/100, with Sales and Product as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

SugarAI69
Zendesk

Diversity Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Diversity Score a 64/100.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

SugarAI64
Zendesk

Perk and Benefits Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Perk and Benefits Score a 77/100, with Sales and Engineering as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

SugarAI
Zendesk80

Professional Development Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Professional Development Score a 45/100, with Product as the department that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 13%

SugarAI
Zendesk58

Leadership Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1145 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Do you feel comfortable giving your boss negative feedback?".

SugarAI
Zendesk76

Compensation Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 741 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Do you believe you're paid fairly?".

SugarAI
Zendesk76

Team Culture Ratings vs Zendesk

SugarAI

85 / 100

Team Culture Ratings vs Zendesk
Winner by 3%

Zendesk

82 / 100

SugarAI rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 647 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What are some of the best things about your team?".

SugarAI
Zendesk82

Environment Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 663 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What % of the time are you bored at work?".

SugarAI
Zendesk75

Sentiment Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 745 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "What do you like best about your company?".

SugarAI
Zendesk78