SugarAI Claimed Company

EMPLOYEE PARTICIPANTS: 49

TOTAL RATINGS: 626

Zendesk Claimed Company

EMPLOYEE PARTICIPANTS: 355

TOTAL RATINGS: 4388

SugarAI vs Zendesk

Compare SugarAI versus Zendesk for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 49 employees and customers of SugarAI and 355 employees and customers of Zendesk.

SugarAI

SugarAI's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of SugarAI. Their current valuation is $450.00M.

Zendesk

Zendesk's brand is ranked #509 in the list of Global Top 1000 Brands, as rated by customers of Zendesk. Their current valuation is $9.63B.

3.8/5

Product Quality

4.2/5

3.9/5

Pricing

4/5

3.9/5

Customer Service

4/5

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

NPS Score

63%	Promoters
15%	Passive
22%	Detractors

Net Promoter Score
Winner by 41

See how SugarAI compares to its competitors

Working at SugarAI vs Working at Zendesk

73 / 100

CEO Rating

Tom Eggemeier

75 / 100

CEO Rating
Winner by 2%

SugarAI

SugarAI doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Zendesk

Employees at Zendesk rate their CEO, Tom Eggemeier, 75/100. This score is 2% higher than the scores of SugarAI's CEO, David Roberts. Employees in the Customer Support and Product departments rate Tom Eggemeier the highest.

CEO Score 73

CEO Score

CEO Score 75

Overall Culture 71

Overall Culture

Overall Culture 76

eNPS

Gender Score 69

Gender Score

Gender Score 78

Diversity Score 64

Diversity Score

Diversity Score 74

Perk And Benefits 77

Perk And Benefits

Perk And Benefits 80

Professional Dev. 45

Professional Dev.

Professional Dev. 59

Overall Culture at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Overall Culture a 71/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Overall Culture a /100, with Legal and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

SugarAI71
Zendesk

Employee Net Promoter Score at SugarAI vs Zendesk

eNPS

SugarAI

20 Promoters 54%

5 Passives 14%

12 Detractors 32%

Tied

eNPS

Zendesk

137 Promoters 48%

76 Passives 26%

75 Detractors 26%

Tied

SugarAI22
Zendesk

Gender Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Gender Score a 69/100, with Sales and Product as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Gender Score a /100, with HR and Legal as the two departments that rate their experience the highest.

Gender Score
Winner by 9%

SugarAI69
Zendesk

Diversity Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Diversity Score a 64/100.

/ 100

Zendesk

Employees at Zendesk rate their Diversity Score a /100, with Customer Support and Design as the two departments that rate their experience the highest.

Diversity Score
Winner by 10%

SugarAI64
Zendesk

Perk and Benefits Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Perk and Benefits Score a 77/100, with Sales and Engineering as the two departments that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Perk and Benefits Score a /100, with Design and Customer Support as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 3%

SugarAI78
Zendesk

Professional Development Score at SugarAI vs Zendesk

/ 100

SugarAI

Employees at SugarAI rate their Professional Development Score a 45/100, with Product as the department that rate their experience the highest.

/ 100

Zendesk

Employees at Zendesk rate their Professional Development Score a /100, with Marketing and Finance as the two departments that rate their experience the highest.

Professional Development Score
Winner by 14%

SugarAI43
Zendesk

Leadership Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Leadership Culture Ratings vs Zendesk Ratings based on looking at 1140 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "How often do you get valuable feedback on how to improve at work?".

SugarAI67
Zendesk

Compensation Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Compensation Culture Ratings vs Zendesk Ratings based on looking at 738 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "What is the best part about your compensation package?".

SugarAI72
Zendesk

Team Culture Ratings vs Zendesk

SugarAI

85 / 100

Team Culture Ratings vs Zendesk
Winner by 3%

Zendesk

82 / 100

SugarAI rates % higher than Zendesk on Team Culture Ratings vs Zendesk Ratings based on looking at 644 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Do you look forward to interacting with your coworkers?".

SugarAI86
Zendesk

Environment Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Environment Culture Ratings vs Zendesk Ratings based on looking at 660 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What % of the time are you bored at work?".

SugarAI73
Zendesk

Sentiment Culture Ratings vs Zendesk

SugarAI rates % lower than Zendesk on Sentiment Culture Ratings vs Zendesk Ratings based on looking at 740 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "How do your customers perceive your company?".

SugarAI76
Zendesk