26
NPS Score
VS
Hilton Claimed Company
- EMPLOYEE
PARTICIPANTS - 2063
- TOTAL
RATINGS
Shangri-La Hotels and Resorts Claimed Company
- EMPLOYEE
PARTICIPANTS - 14
- TOTAL
RATINGS
Hilton vs Shangri-La Hotels and Resorts
Compare Hilton versus Shangri-La Hotels and Resorts for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 2063 employees and customers of Hilton and 14 employees and customers of Shangri-La Hotels and Resorts.
Hilton
Hilton's brand is ranked #84 in the list of Global Top 100 Brands, as rated by customers of Hilton. Their current market cap is $32.46B.
Shangri-La Hotels and Resorts
Shangri-La Hotels and Resorts's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Shangri-La Hotels and Resorts. Their current market cap is $2.59B.
3.8/5
Product Quality
3.5/5
3.7/5
Pricing
3.5/5
3.8/5
Customer Service
3.5/5
| 54% | Promoters |
|---|---|
| 18% | Passive |
| 28% | Detractors |
Net Promoter Score
Winner by 5
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
See how Hilton compares to its competitors
Working at Hilton vs Working at Shangri-La Hotels and Resorts
67 / 100
CEO Rating
Winner by 7%
60 / 100
CEO Rating
Hilton
Hilton doesn't have enough ratings to calculate the Team Culture Ratings.
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Shangri-La Hotels and Resorts
Employees at Shangri-La Hotels and Resorts rate their CEO, Beng Chee Lim, 60/100. This score is 7% lower than the scores of Hilton's CEO, Christopher Nassetta.