they haven't oursourced our team to HCL...... yet
They all want to improve the results and efficiency of the results the team produces
Our team is very appreciated by our customers (the app maintainers) and the HCL contractors we are constantly training to replace us.
the technical questions, because I have many years of experience, and not only know the answers, but understand the reasons behind the particular questions asked.
I am permitted and have the skills to work on improving the quality of the processes our team performs. I have the confidence of our management to do what's best for our department and company.
IHG prefers to save money the old fashion way - outsourcing to inexperienced and unproductive Indian contractors. None of the application owners want to deal with HCL, they all wish the OCC-L2 team could deal with their issues, because we don't just do the minimum requires amount of work