IHG Employee Reviews
Out of 725 IHG employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping IHG improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
understanding, caring, expert in their job
Always Open mind for you
Autonomy is built through action and momentum
My team works well together, and the manager is great to work with; she listens to us and hears what we go through and makes it a better place to work. I'm actually doing some homework based on working with the hotel I am at and how your services are.
Amazing for most part .
What does the leadership team need to get better at?
Work life balance for employees
Addressing concerns and paying more attention to things that take place in the workplace. More overall structure and better hiring processes.
Understanding that we are not robots and that we shouldnt be talked down to
Everything for to long I have complained an nothing ever changes.
communication and need manager training, managers need to seperate friendship from work between employees and guest alike. this is a big problem at this hotel and stop hiring illegal people that work off the book 7 days a week and pay no taxes and are not in the system for payroll.
Review from Sales Dept
What is the best part about your compensation package?
monthly salary and benefits extended
The money is good for the job
They are always near you helping
The pay was great and i believe i earned that pay.
Review from Operations Dept
hotel discounts, staff lunches daily
Why do you feel undervalued and what would make you feel better about your compensation?
To be compensated plan and simple
Could be better however, job satisfaction and colleagues to work with are absolutely paramount
No leadership, would be best to leave.
My general manager is forcing me into working a day that I've never been able to work from the day I was hired she's hardly ever in the store
Review from Operations Dept
More pay. Sick pay and benefits
What are some of the best things about your team?
They are all good people and very nice
We are simply close with each one
We work together and keep each other informed, we also cover for each other if we need to, and do our jobs. We all know that everyone has a life and most of us work 2 jobs and doing all we can to make ends meet.
Friendly kind hardworking dependable nice
Review from Customer Success Dept
It's like home at times .
What do your coworkers need to improve and how could you work together better?
Working and comunicating with each other.
Review from Operations Dept
Everyone was hired for didferent things. We should all do what were supposed to and not worry about everyone elses buisness but our own
The ones who work with me are fine. It is the higher up that's are the problem
Staff meetings, which we never have, even after multiple employees requested one. Proper training which is never given. I had 1 night training before i was then left alone to now learn the business and system by myself.
Review from Sales Dept
Not being snarky and trying to micro manage others.
What is most positive about the culture and environment at your company?
The guests and employees - I love interacting with the guests and the employees. Ive made some life ling friwnds from the company.
Review from Operations Dept
Comfortable before the newly promoted AGM was promoted.
Review from Customer Success Dept
The building is nice seriously
let me be myself and express my talents
Nice work balance and compensation
What needs to change to make the company culture better?
Everything in IHG current culture, set a new pathway
Managers with prior hoktel management experience in the Holiday Inn culture.
Only chenge GM&head of departmaent everything is better
Talk to people with respect and everyone pull their weight
A new management face for the company
What did you like most about the interview process?
The people inside human resources
Getting to know the Operations Manager who hired me and trained me, she was awdsome and it was sad that she was forced out of her position.
Review from Operations Dept
The manager was extremely helpful and nice as well as understanding of me working two jobs
The confidence in the interviewer
Review from Customer Success Dept
Supervisior was very respectful in the interview
What would you improve about your company's interview process?
Better judgement of character. Needs to be a little more strict
there was no interview. I was hired through a family member.
Review from Sales Dept
Maken sure the had past experiences
Train more thoroughly and efficiently
Proper prepareation are needed. Thanks.
What makes you most happy at work?
Customer service. Trying to make everyone welcome.
Review from Customer Success Dept
My partners are my friends
Lately, I've been scheduled on the night shift (Audit) and I enjoy working by myself - no GM around.
Review from Operations Dept
Autonomy and ability to build in alignment with the GM
When guests are nice and check in and don't cause problems or want freebies all the time. It's awful when guest just want free services ...
What's going wrong and how can it be improved?
Training has to be provided.
Review from Operations Dept
Room are not cleaned or inspected right, management talks nastily to employees and customers
They hate holiday inn took over
A better schedule better pay or more hours. We are under valued
maintenance department needs to improve big time! Elevator has been up and down now for well over 4 months with the employees with no experience at all including myself sent into the room with the switchboard left uncovered and overheating constantly do a master reset to rescue guests over and over
Review from Sales Dept
What do you like best about your company?
The portfolio of brands gives it power.
Review from Marketing Dept
What would you most like to see improved at your company?
How they give direction from SVP level and down.
Review from Marketing Dept