Norfolk Southern Corporation Angeforderte Firma
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. Weiterlesen
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I have over 20 years working for NS. The focus used to be on customer service and safety. The focus now is on profits 1st. They accomplish this by selling assets, cutting employees, and making trains longer and heavier than ever before. Employees are treated like a nuisance. Customers are suffering.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Focus on customer service while there is still time.
Was läuft falsch und wie kann es verbessert werden?
Customers should be number 1 in any service industry. Wall Street does not get rail service.
Was sind einige der besten Dinge an Ihrem Team?
My coworkers are the only people who can truly understand. Mid to upper management are the puppets of Wall Street and they treat employees like dirt.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
Was würden Sie am Interviewprozess Ihres Unternehmens verbessern?
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
Was braucht das Führungsteam, um besser zu werden?
Leadership should focus on customer service and safety of operations. Trains transport the worst of hazardous materials through highly populated areas. NS doesn't seem to consider the collateral damage a derailment can cause to the people that live or work nearby.
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