
do not care about the customer and offer him zero recourse or reparation for your shortcomings / mistakes. Your dispatch procedure and work acquisition are severely lacking if not all together non existent. Your parts department habitually fails and is not held to account. No one I'd held account.
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Try actually interviewing the people and learning about them and what they want out of their career path. If I was told up front the plans you guys had and what procedural changes and other changes would be made along the way I'd never have stayed. I was promised something very diferent. Horrible.
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They need to be replaced. They do not know how to work in their position. They have zero leadership skills and prove it consistently in day to day interactions with customers and employees. They are self centered and have no vision nor goals. They remind me of the subordinate that should be below me
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