Dunkin' Outlook Employee Reviews | Comparably
Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, leer más
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27091

Dunkin' Outlook Employee Reviews

¿Qué te hace más feliz en el trabajo?

great as it is hard to not like my payday

Revisión Publicado hace 2 meses

Just being able to see the smiles on the customers face

Revisión Publicado hace 4 meses

My regular customers, i look forward to seeing them and their interactions.

Revisión Review del Departamento de Ventas · Publicado hace 9 meses

Helping people community service that's what it feels like

Revisión Publicado hace un año

Making the customers happy and satisfied with my service to them

Revisión Publicado hace un año

The team members, we work as a family.

Revisión Review del Departamento de Ventas · Publicado hace un año

the customers for the most.

Revisión Review del Departamento de Customer Success · Publicado hace un año

I like the company and message they send out. Our specific franchise motto was that 'People are better being here' I think, but it was along those lines. I believe that was true, this franchise employees friendly, hard working people that assist them in holding true to that promise.

Revisión Review del Departamento de Ventas · Publicado hace un año

When everyone is working together to do things we'll and make sure the customers are taken care of properly

Revisión Publicado hace un año

My confideince in ny performance

Revisión Review del Departamento de Customer Success · Publicado hace un año

Making customers happy and serving them the best possible service

Revisión Review del Departamento de Ventas · Publicado hace un año

My coworkers and the customers other than the management this story would be a 10/10

Revisión Publicado hace un año

The amount of tips recived

Revisión Publicado hace 2 años

What makes me most happy at work is seeing my favorite regulars and having a conversation with them about their day.

Revisión Review del Departamento de Ventas · Publicado hace 2 años

My best friend works with me.

Revisión Publicado hace 2 años

Knowing that i do my best to keep customers happy

Revisión Publicado hace 2 años

To be honest, The customers they're so understanding sweet just making them happy

Revisión Publicado hace 2 años

When everyone is working as a team and keeping the vibe of the place happy not aggressive.

Revisión Publicado hace 2 años

The customers are the best part

Revisión Review del Departamento de Ventas · Publicado hace 2 años

I am most excited about opening the store . I prepare everything with care and within standard. Getting to display the food and snacks , and greeting my regulars making light conversation to brighten both our days . Showing them its more than a transaction

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

¿Qué está mal y cómo se puede mejorar?

The way things are going is into the ground

Revisión Publicado hace 2 años

Quality of the product we sell

Revisión Publicado hace 2 años

The management level from General Manager to District Managers all work together to use the employees to their advantage then pay off certain staff that does them favors when they don't want to do the work.

Revisión Publicado hace 2 años

New leadership better leadership this leadership team needs education

Revisión Publicado hace 2 años

The manger needs to be training again,her customer service skills need to be worked on

Revisión Publicado hace 2 años

Dunkin treats, their employees terribly, and if we got paid more, we would be much happier and willing to work harder if there were better incentives

Revisión Publicado hace 2 años

They could care about everyone not just drive through and maybe care more about people situation especially if you know it before you are hired there

Revisión Publicado hace 2 años

I think they need to be look at by HR

Revisión Publicado hace 3 años

The schedules, the leadership, the lack of training for new employessa re hust a fee things.

Revisión Review del Departamento de Ventas · Publicado hace 3 años

some of my coworkers back talk the customers who do not treat us well and it does not end well

Revisión Publicado hace 3 años

Training and pay and support

Revisión Publicado hace 3 años

The general manager talks down to everyone and calls us names .

Revisión Publicado hace 3 años

Most costumers complain on wrong orders..and long waits at store

Revisión Publicado hace 3 años

The managment is terrible and no one from the company asks for our opinons about anything. We, the workers, are the only reason customers come in and are able to get their drinks/food and without us no one would get anything.

Revisión Publicado hace 3 años

The customers aren't the problem for the most part

Revisión Publicado hace 3 años

New management is needed. Better workers are needed. Some more rules and maybe some meetings on how to treat each other are needed because some people missed that lesson in pre-school.

Revisión Publicado hace 3 años

Orders always getting messed up, bad customer service, bad cleanliness, and machines are always breaking. Better concentration may make orders more acurate. cleaning more often, and treating customers better.

Revisión Publicado hace 3 años

Gm or big bosses need to pay close attention on there managers

Revisión Review del Departamento de Ventas · Publicado hace 3 años

Manager needs to be replaced with a few other employees

Revisión Review del Departamento de Operaciones · Publicado hace 3 años

Always out of stock of at least 4 things a day and customers blame us instead of the people actually responsible and if they complain its our fault and we get written up for things outside of our control

Revisión Publicado hace 3 años

¿Qué es lo que más te gusta de tu empresa?

Friendly, comfortable , inviting, cleaniness & convenient

Revisión Publicado hace 4 años

Customers

Revisión Publicado hace 9 años

Marketing

Revisión Review del Departamento de Administración · Publicado hace 9 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

More employees for our company

Revisión Publicado hace 4 años

More drinks to choose from

Revisión Review del Departamento de Ventas · Publicado hace 8 años

Self worth

Revisión Review del Departamento de Diseño · Publicado hace 9 años

Position to grow as I continue to work for the company(shift leader..)

Revisión Review del Departamento de Ventas · Publicado hace 9 años

Management

Revisión Publicado hace 9 años

Benefits

Revisión Review del Departamento de Administración · Publicado hace 9 años

Review Sentiment at Dunkin'

59
59%
41
41%

About Dunkin' Outlook

D-
50/100

Where This Score Ranks Dunkin' Outlook

BOTTOM
10%

In the Bottom 10% of 1607 similar size companies on Comparably

BOTTOM
10%

In the Bottom 10% of 217 companies in Boston

4th

4th place versus 5 competitors rated on Comparably

Dunkin' Outlook is scored a D- by 5187 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Dunkin' Outlook score negatively contributes to their overall culture score, due partly to the fact that the HR department’s negative scores cause Outlook to be one of Dunkin' weaker culture attributes amongst employees. Use the filters below to understand Dunkin' employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated a day ago.

Rate Outlook the Highest

  • Department - Communications
    +32%
  • Ethnicity - Asian or Pacific Islander
    +25%
  • Department - Business Development
    +24%

Rate Outlook the Lowest

  • Gender - Non-Binary
    -17%
  • Department - HR
    -16%
  • Ethnicity - Native American
    -8%

How Dunkin' Outlook Score is Calculated

FILTER RATINGS BY

Results from 3110 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

49
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantástico20%
Bueno31%
Neutral29%
Malo13%
Terrible7%
How do your customers perceive your company?
AnswerPercent
40%
No60%
Are you typically excited about going to work each day?
×
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