Dunkin' Employee Reviews
Out of 2439 Dunkin' employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Dunkin' improve their work culture. The Marketing team, with 75% positive reviews, reports the best experience at Dunkin' compared to all other departments at the company. The Admin team offered the most constructive feedback, with 56% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The entire team are doing a great job. Thanks. a lot Thanks.
Review from Sales Dept
The franchise was good, own Franchise Of The Year in 2022, and rightfully so. They contribute a lot to the community, which can be seen through their social media.
Review from Sales Dept
I can get hours because its open 24 hours
Other then the gm the District manager is good
The help they offer when in need
What does the leadership team need to get better at?
train the managers and workers better
Helping new hires, communication, gossip, drama
Positivity, kindness, equality and customer service
The way they treat and talk to their employees
personal behavior and work enviroment behavior, favoritism
Review from Customer Success Dept
What is the best part about your compensation package?
basically we have no benefit, some franchisee sometimes gives one week vacation that's about it. Thanks.
Review from Sales Dept
They have a wide variety benefits that the employees can sigh up for twice yearly. They are notified and given a list the available benefits that I believe are generous, including life insurance, starting at the Shift Leader position.
Review from Sales Dept
There are no extra compensations
Review from Customer Success Dept
Slightly above competition, market rate.
Im working part time so I'm not completely sure
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits and help with growth in the company and life!
Review from Sales Dept
Being asked to overdue my part, at the pay rate of $9. When others dont do the minuim work.
If I'm going to continue to be treated so poorly I expect to at minimum be fairly compensated for it. I currently only take home $150 a week working 3 days a week. I'm also a single mom. If I ask for more hours they intentionally schedule me for when I have parental obligations. Then get mad I can't
I haven't got paid in two weeks
I never received a compensation
Review from Sales Dept
What are some of the best things about your team?
for the most part we all work well with each other
Hard working people. Love to make customers feel special.
dedication, honest, punctuality, friendly, great customer service.
Review from Sales Dept
I like my coworkers fine enough.
Only one opening manager makes sure eveything is dond
What do your coworkers need to improve and how could you work together better?
Communication, better attitudes and customer service
Review from Sales Dept
Working more efficently together and understanding what one needs to do to make working easier for everyone. Better communicating and talk.
Come to work to make money not anything else
Communication is the key to everything
Review from Sales Dept
Practicing how to speak english
What is most positive about the culture and environment at your company?
The customers keep me positive, when they see me struggling or BUSY they always encourage me and tell me how good Im doing .
Review from Sales Dept
Everything but the manager. We need a new manager.
Negative energy in the workplace itself
There is nothing positive about this job
make sure the customers are happy so they can come again and again.
Review from Sales Dept
What needs to change to make the company culture better?
More acceptance of people who are of different culture
Understanding working with one another positively
Honestly, the DM needs to go.
Follow the good protocols and pay you for the work you do not to have different workers with different pay
A new general manager. Respect
What did you like most about the interview process?
Calm collective and knowledgeable at processes and how things were going to be
It was simple.And fast and the manager seemed nice.
There was no interview I started training on the spot
It was fun, the offered me a cup of coffee, they smile, made me feel relaxed so I could be comfortable to answered all questions.
Review from Sales Dept
open conversation, personal work history.
Review from Customer Success Dept
What would you improve about your company's interview process?
This is a HUGE company, Be more professional!
Review from Sales Dept
It was too easy and too good to be true
Again you need descent management
Not having discrimitory workers, who would rather gossip and blame their team instead of giving help without attitude.
Review from Sales Dept
Get back to potential employees faster, don't ghost people who got turned down, make sure its a manager doing the interview NOT a shift lead
What makes you most happy at work?
My regular customers, i look forward to seeing them and their interactions.
Review from Sales Dept
Helping people community service that's what it feels like
Making the customers happy and satisfied with my service to them
The team members, we work as a family.
Review from Sales Dept
the customers for the most.
Review from Customer Success Dept
What's going wrong and how can it be improved?
The way things are going is into the ground
Quality of the product we sell
The management level from General Manager to District Managers all work together to use the employees to their advantage then pay off certain staff that does them favors when they don't want to do the work.
New leadership better leadership this leadership team needs education
The manger needs to be training again,her customer service skills need to be worked on
What do you like best about your company?
Friendly, comfortable , inviting, cleaniness & convenient
Customers
Marketing
Review from Admin Dept
What would you most like to see improved at your company?
More employees for our company
More drinks to choose from
Review from Sales Dept
Self worth
Review from Design Dept
Position to grow as I continue to work for the company(shift leader..)
Review from Sales Dept
Management