66
out of 100
Comparably Awards
Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more
Dunkin' Competitors
Dunkin' competitors include Starbucks, Peet's Coffee & Tea, Caribou Coffee, Au Bon Pain and Einstein Bros. Bagels. Dunkin' ranks 3rd in Employee Net Promoter Score on Comparably vs its competitors. See below how Dunkin' compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
5th
eNPS Rank
3rd
Gender Rank
5th
Diversity Rank
3rd
Product Quality
5th
NPS Rank
5th
Pricing Rank
4th
Customer Service
4th
See Dunkin' Culture vs Competitors:
Dunkin' Competitors at a Glance
CEO Ratings Comparison
Dunkin' CEO Score Ranks 5th
2444 Employees at Dunkin' rate David Hoffman a 49 out of 100, which ranks them 5th below Au Bon Pain's CEO,Sue Morelli. Last rating was 10 days ago.
- 1st
Howard SchultzStarbucks1959 Employees at Starbucks rate Howard Schultz a 66 out of 100, which ranks them 1st out of Dunkin' competitors. Last rating was 18 days ago.
- 2nd
David A. BurwickPeet's Coffee & Tea56out of 100102 Employees at Peet's Coffee & Tea rate David A. Burwick a 56 out of 100, which ranks them 2nd out of Dunkin' competitors. Last rating was months ago.
- 3rd
Sarah SpiegelCaribou Coffee54out of 10095 Employees at Caribou Coffee rate Sarah Spiegel a 54 out of 100, which ranks them 3rd out of Dunkin' competitors. Last rating was months ago.
- 4th
Sue MorelliAu Bon Pain50out of 10039 Employees at Au Bon Pain rate Sue Morelli a 50 out of 100, which ranks them 4th out of Dunkin' competitors. Last rating was months ago.
- 6th
Paul MurphyEinstein Bros. Bagels46out of 100124 Employees at Einstein Bros. Bagels rate Paul Murphy a 46 out of 100, which ranks them 6th out of Dunkin' competitors. Last rating was a month ago.
Product Quality Score Comparison
Dunkin' Ranks 5th in Product Quality Score
1362 Customers rate Dunkin' Product Quality Score a 3.6/5, which ranks it 5th against its competitors, below Au Bon Pain.
NPS Comparison
Dunkin' Ranks 5th in Net Promoter Score
1692 Customers rate Dunkin' Net Promoter Score a 11, which ranks it 5th against its competitors, below Peet's Coffee & Tea. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Dunkin' to a friend?”.
Pricing Score Comparison
Dunkin' Ranks 4th in Pricing Score
1250 Customers rate Dunkin' Pricing Score a 3.4/5, which ranks it 4th against its competitors, below Caribou Coffee.
Customer Service Comparison
Dunkin' Ranks 4th in Customer Service
1199 Customers rate Dunkin' Customer Service a 3.4/5, which ranks it 4th against its competitors, below Caribou Coffee.
Overall Culture Score Comparison
Dunkin' Ranks 5th in Overall Culture Score
3163 Employees rate Dunkin' Overall Culture a 51/100, which ranks it 5th against its competitors, below Au Bon Pain. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Dunkin' Ranks 3rd in Employee Net Promoter Score
2600 Employees rate Dunkin' Employee Net Promoter Score a -53, which ranks it 3rd against its competitors, below Peet's Coffee & Tea. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Dunkin' to a friend?”.
Gender Score Comparison
Dunkin' Ranks 5th in Gender Score
398 Employees rate Dunkin' Gender Score a 58/100, which ranks it 5th against its competitors, below Einstein Bros. Bagels. The Gender Score tracks how positively women rate their experience at Dunkin'.
Diversity Score Comparison
Dunkin' Ranks 3rd in Diversity Score
221 Employees rate Dunkin' Diversity Score a 59/100, which ranks it 3rd against its competitors, below Peet's Coffee & Tea. The Diversity Score tracks how positively diverse employees rate their experience at Dunkin'.
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