-53
eNPS Score
Q&A With Dunkin' Employees
Dunkin' employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Dunkin'
The community at each store and up to the managers level is close and understanding.
Review from Sales Dept
Overall experience is very good
Review from Sales Dept
They are really quick to resolve problems
Review from Sales Dept
The customers who really care about the crew. Some who came every day would tip us directly because they knew we weren’t allowed
Review from Sales Dept
I wake up early to go into work and thee is always a lot of manual labor that needs to be done. Some of my coworkers are fun to work with but they don’t do much work. A lot of customers are rude and impatient but some make working there worth
Review from Operations Dept
What it's like to work at Dunkin'
- Dunkin' employees generally work 8.3 hrs a day
- Employees at Dunkin' report the work pace is extremely fast
- On a typical day, employees at Dunkin' have 0 meetings
- 63% of Dunkin' employees look forward to interacting with their team every day
- Dunkin' employees most often take 0-10 paid vacation and sick days each year
- 35% of Dunkin' employees report they are happy with their work life balance
- Dunkin' employees never get valuable feedback on how to improve at work
- 60% of Dunkin' employees call their work environment negative
Q&A With Dunkin' Employees
IDX: 0 TOT: 107
What are you most excited about working at Dunkin'?
Top Employee Response
The customers! You build an amazing relationship with your regular customers and they just make your day!
The customers
Being able to create those happy moments in someone's life
What are your coworkers at Dunkin' like?
Top Employee Response
Most of them are fantastic! However, you always have the ones who like to start trouble and cause drama. It's best to stay clear of those ones!
Mostly good. But there's good and bad apples everywhere you work. Getting cursed out and having cups of hot coffee thrown at me by my co workers and it never be addressed is horrid and i hope it doesn't happen to anyone else. Managers don't even take time to train. I have never actually workee with my store manager. She's always gone.
Like a family.. You love em one moment but dislike the at times
How's the work life balance at Dunkin'?
Top Employee Response
It’s okay I just feel bad for the others that I work with who are constantly working and have families
It is sometimes not so balanced but the day goes quick balenced or not it’s worth it at the end of the day
Difficult
What interview questions does Dunkin' ask?
Top Employee Response
Can u lift 50 lb
Why do you want to work for Dunkin Donuts? Do you have any customer service experience? Can you work weekends? Can you keep up in a fast paced environment?
What's your availability
If you could make changes, how would you improve the culture at Dunkin'?
Actually take the time to train their employees on the physical level instead of just by watching 20 hours of videos I wasn't trained therefore left me as a target for teasing, co workers cursing at me, being treated poorly and in result less training occured
Stop hiring managements family and promoting them over equally qualified persons
Better management, better work environment
How can I improve my chances of being hired at Dunkin'?
They have no high standards for employment
Be able to multi-task move quickly and retain information overall a positive attitude with customers
Friendly. Fast learner. Wants to work
How secure do you feel at your job at Dunkin'?
Not at all everyone is expendable is what the manager tells all the employees
no security what so ever!!!!!!!!!!!!!!!! they make you sign a paper saying you are an employee at will and can be terminated at any moment and for any reason
Very
How's the work pace at Dunkin'?
Depends what shift but ussually mornings is the fastest pace
Too fast in the summer not enough people
Fast
How helpful was your Sales team when you were first hired at Dunkin'?
Everyones a boss in dunkin donuts i had 7 to 10 bosses telling me to do this n that and cant question what they are doing which is talking and walking around not getting any thing done themselves
It wasn’t
Very helpful I was only trained for two days because I work nights
What are the team outings like at Dunkin'?
They have none
There are none
Team?! There is no team they only look out for themselves or lazy
What benefits does Dunkin' provide?
No benefits at all
Pto for shift mgr and health coverage thru then
Insurance 401 k
What's the interview process like at Dunkin'?
Easy one interview with the gm
Not to bad
It takes me 20-35min or so to come up with a yes or no to whether I’m going to give them a chance
What do people at Dunkin' think about the CEO? What do they do well and what can they improve?
Me personally i think they are great poeple just need to do unannounced RORs
Pay better listen to there workers
I doubt anyone in my store besides myself and assistant know who that is.
How's the vacation policy at Dunkin'?
Top Employee Response
They dont give vacations to employees unless u ask for them and most employees dont know about vacations because they were never informed
80 hrs
There is no vacation u earn pto days for every year ur there
How's the feedback proccess at Dunkin'?
All my regulars love me and if i ask them to do online surveys they comply
Great
Not to bad
How's the leadership on the Sales team at Dunkin'?
Some are great some are very rude
Need to be retrained
Very well
What's the office vibe like at Dunkin'?
Everyone knows ur business no confidentiality
Happy busy fun
Office vibe? Not sure I understand
How does Dunkin' make decisions around promotions?
Seems here lately favoritism
They don’t they just hired whomever. And people that have been there forever get held to higher standards than the newbies... very frustrating
No room for promotions
How do you feel about going to work at Dunkin' everyday?
Use to love it been there 10 years
Depends on the day... it’s a love hate relationship
Hate it never again
How difficult is it to maintain a social life while in your job at Dunkin'?
Very hard allways working
Hard when people can’t be as responsible as myself
Very hard
What's the vibe like in the Sales dept at Dunkin'? How many hours are you working?
To many bosses telling you what to do and as for me i worked 35 hours a week but for most new hires they get very little hours not enough for a good living wage
40 plus
I worked 40+ hours a week I’m no longer employed tho
What's the Sales team like at Dunkin'?
New hires are great its the old employees that feel like they are privileged n have to do absolutely nothing
Some are good some are not
Forgetful
What's the company culture like at Dunkin'?
Cliquish and haphazardly run
Excellent
Owners don't see what goes on at all, granted they pay managers at each location to make sure everything is being professionally and accurately handled. No tips at the one I work at, owners choice. Dealing with customer service when about 1/2 of the people I come in contact with are pretty inconsiderate, unappreciative and rude..we deserve tips. Usually in the workplace, you have a few really great workers and then you have people who get paid the same amount and don't do nearly as much. It's way too stressful and there's way too much to do for the amount I get paid...minimum wage.
What kind of interview questions do they ask when hiring someone in the Customer Support department at Dunkin'?
What is your availability
Why do you want to work for dunkin
How flexible is your work schedule at Dunkin'?
Not flexable at all
They work with you
Curious about what work's like at Dunkin'?
Anonymously Ask Dunkin' Employees Any Question
Should I work at Dunkin'?
18% of Dunkin' employees would encourage their friends to become coworkers, whereas 11% are neutral and 71% would not recommend working at Dunkin' to their friends.
| 18% | Promoters |
|---|---|
| 11% | Passive |
| 71% | Detractors |
Working at Dunkin' competitors
Recently Asked Questions about working at Dunkin'
- What are the most important soft skills I need to be successful at Dunkin'?
- How long after an interview at Dunkin' does it take to hear back?
- How are layoffs handled in the Sales department at Dunkin'?
- What kind of interview questions do they ask when hiring someone in the Customer Support department at Dunkin'?
- What does the ideal candidate in the Customer Support department look like at Dunkin'?