HealthStream Employee Reviews

I loved my coworkers and for the longest I truly thought the company believed in their vision and mission until I realize that they were easy to dismiss and layoff long-term tenured employees just so leadership could get a raise

Revisión Publicado hace un mes

Friendly environment. Processes is slow sometimes

Revisión Publicado hace un año

Customers and colleagues are great. As a public company, we must always chase higher profits, to the detriment of R&D and existing products. Product portfolio is expansive yet constantly growing/changing.

Revisión Publicado hace 2 años

One of the best jobs of my career - Excellent people and work-life balance

Revisión Publicado hace 2 años

Meaningful work, but the cultural has declined drastically. No employee surveys so leadership have no real insight. They see what they want and are disconnected from ICs. Low pay. Low 401k match (1% ), low pto, expensive medical. Senior leadership earn 10-20x that of most staff. Competitive

Revisión Publicado hace 3 años

CEO makes an effort to be approachable, relatable, and in touch with our customer base, from end-users to buyers.

Revisión Publicado hace 2 años

Everyone is very approachable and easy to talk with.

Revisión Publicado hace 2 años

Great leadership by example / Visionary / Thoughtful

Revisión Publicado hace 2 años

Smart, visionary leaders, have good ideas

Revisión Publicado hace 3 años

Great communication and willingness to help

Revisión Publicado hace 4 años

Leadership needs to value their tenured employees especially when they have great customer service surveys and show that they actually appreciate those employees. I trained my two coworkers and yet after nine years, I was laid off just so the leadership could get a raise.

Revisión Publicado hace un mes

Appreciating their employees and really meaning it.

Revisión Review del Departamento de Customer Success · Publicado hace un mes

If there's gonna be a restructuring instead of laying someone off, give them the opportunity to move to a different location within the company that's what they used to allow now they just make you reapply, which is discouraging especially for a 6 year employee

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 meses

Scaling the improvements made internally and client facing. More transparency about where we are headed. It feels like we only have part of the end goal and story line, as if we are on a need to know basis.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

They need to get better at the people side of their role. I talk to my leader on average once per month and I have to initiate the meetings I have with them. They need to know their products better so true collaboration could exist and so that they can share their knowledge with new staff.

Revisión Publicado hace 4 años

The volunteer day you are given

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 meses

Medical coverage could be better

Revisión Publicado hace 7 meses

Bonus program is only to upper management. if you're not in that group it's all about your base salary.

Revisión Review del Departamento de IT · Publicado hace 3 años

They pay a comparable wage

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

It provides well for my family for the amount of responsibility I have.

Revisión Publicado hace 4 años

I was happy with my compensation just not happy with how my manager belittled me even knowing I trained my two coworkers and I volunteer to help other departments and I had a great customer service surveys

Revisión Publicado hace un mes

If I wasn't worried about constantly just being laid off, even after being there for over nine years would help me feel appreciated

Revisión Review del Departamento de Customer Success · Publicado hace un mes

Middle management is often uninformed and seemingly uncaring about what truly would make our customers more satisfied and effective. No visible effort is made to keep pace with average industry salaries, let alone inflation.

Revisión Publicado hace 2 años

The base salary is severly low for tenured sales professionals.

Revisión Publicado hace 4 años

compensation-wise, please pay us what recruiters are dangling in front of us

Revisión Review del Departamento de Producto · Publicado hace 4 años

I love my coworkers and appreciated how we were all team players

Revisión Publicado hace un mes

My co workers and how we help customers

Revisión Review del Departamento de Customer Success · Publicado hace un mes

The way we get along and work together well

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 meses

We all work great together

Revisión Publicado hace 7 meses

Majority of co-workers and colleagues are fun, caring, resourceful, thoughtful, and genuine in their diligence to continuously help our customers and improve healthcare.

Revisión Publicado hace 2 años

Toxicity begets toxicity. If you do not like the attitudes of those around you, stop participating in the chaos and seek to be a blessing and not adding to the burden.

Revisión Publicado hace 4 años

Anything worth doing is hard and takes intentional thought. Complaining about middle management is a waste of time. We are better off focusing on improving people's lives in healthcare.

Revisión Publicado hace 4 años

My team needs to blend their current highly-context-based style with written/illustrated documentation. Meetings need a designated note taker. They need to embrace the sharing of knowledge, not the obfuscation of it. If someone else implements your project incorrectly, find out why and teach them.

Revisión Publicado hace 5 años

Meetings need to be more focused with set agendas.

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Better communication and respecting other team-member's opinions.

Revisión Publicado hace 6 años

The people and knowing that we are doing is helping make healthcare better and safer.

Revisión Publicado hace 2 años

The most positive part about our culture is family first. That is always the first response if something comes up, no matter their ranking in position.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Everyone has great enthusiasm and is happy to come to work

Revisión Review del Departamento de Atención al Cliente · Publicado hace 4 años

Everyone is helpful and encouraging. I would say it is sometimes too positive as groups are not open to constructive criticism.

Revisión Publicado hace 4 años

The shared knowledge, experience and resources make me more effective in my role.

Revisión Publicado hace 4 años

One major thing that needs to change is leadership management. Some of the managers are very toxic and cause a hostile work environment. The other thing is hr and if you're restructuring instead of laying off a long-term tenured employee &telling them them re-hireable why wouldn't you relocate them

Revisión Publicado hace un mes

The management is very belittling and it's very cliquish. If you're a team player dedicated, and have good surveys your manager will still try to pick out the negative.

Revisión Review del Departamento de Customer Success · Publicado hace un mes

Invest in people. This is not the same company it was before the pandemic. Most of your workforce knows nothing about what the company used to be. We need training. We need stability. We need support.

Revisión Review del Departamento de Producto · Publicado hace 4 años

Leaders are against leaders and leaders are pitting staff against one another in the name of friendly competition and productivity. We're aren't in this together. Thankfully, there are individuals who are bringing life to those struggling for hope in their careers. Those are the real leaders.

Revisión Publicado hace 4 años

The fish is not rotting from the head at HealthStream. However, there is a disease that has yet to be diagnosed that's killing culture. Examine the trunk (torso) of the fish and you may find what's causing our ailments. It's sad to observe and I can't find a doctor (leader) I trust to talk to.

Revisión Publicado hace 4 años

First experience was good with timely information from HR and hiring managers. Second experience was demoralizing.

Revisión Publicado hace 2 años

Meeting with multiple people from HR, my supervisor, their leader, members of the team. This gave a chance to see different perspectives and understand the personalities I would be working with.

Revisión Publicado hace 2 años

The sales leader had members of the team interview me and their input was included in the selection

Revisión Publicado hace 2 años

Got to know team members

Revisión Publicado hace 4 años

I liked being challenged to demonstrate critical thinking

Revisión Review del Departamento de Producto · Publicado hace 4 años

I was told I was re-hireable applied for multiple jobs that were in my skill set including Customer Support and couldn't get HR to respond. They said they were trying to hire more from the college.Instead of seasoned trained rehireable employees

Revisión Publicado hace un mes

It's hard to get talent acquisition to respond to emails or applications. I was also told that they would pick someone from a college over someone that had experience or was a previous employee even and so half of the time your application gets overlooked and you never get an opportunity.

Revisión Review del Departamento de Customer Success · Publicado hace un mes

They don’t tend to provide equal opportunities for employees with experience to apply for a different job within the organization. Even if you become re-hireable, they try to limit the number of applications you send in, despite informing you that you are re-hireabl

Revisión Publicado hace 7 meses

My coworkers and the customers that we worked with and making sure that I knew that they appreciated their training

Revisión Publicado hace un mes

I love what I do and my teammates and customer we work with.

Revisión Publicado hace 7 meses

Our customers are a joy to work with, and we've welcomed quite a few of them to our team!

Revisión Publicado hace 2 años

Talking with customers and understanding their goals and how we can help them achieve those. Collaborating with the team to develop a plan to move them along.

Revisión Publicado hace 2 años

Interacting with my customers and my colleagues.

Revisión Publicado hace 2 años

It starts with management not belittling their employees, especially when their long-term tenured employees that have great customer satisfaction surveys. Management quick to toss out long-term employees just to get their own raise.

Revisión Review del Departamento de Customer Success · Publicado hace un mes

The company re-orgs routinely, and there has been a ton of turnover, and we're left with nobody knowing what anybody's job is, and very low tenure in almost every position. To be moderately successful requires long hours and incredible resilience and figuring things out yourself.

Revisión Review del Departamento de Producto · Publicado hace 4 años

I think the poor management causes problems with satisfying customers.

Revisión Review del Departamento de IT · Publicado hace 5 años

1. Middle and upper management in the IT dept does not listen. 2. Managers have competing agendas and this has resulted in leaving people out of the loop and tug-of-war in projects. 3. Managers spreading misinformation to other managers about employees on their team. 4. Need more transparency.

Revisión Publicado hace 5 años

Honestly just compensation. While leadership acts like they listen to our feedback, they will do everything except give us competitive pay. It's the main reason why I'm considering leaving.

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

The positive impact of the solving problems and providing solutions

Revisión Review del Departamento de IT · Publicado hace 3 años

Authentic, leaders who are motivated to make a positive influence on the delivery of quality healthcare

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Our Constitution and values and our commitment to them.

Revisión Publicado hace 6 años

Everything. Leadership, work that we are doing, career growth opportunities, support from the managers and leadership

Revisión Review del Departamento de Diseño · Publicado hace 6 años

The culture, the transparency, our affect on the healthcare industry.

Revisión Publicado hace 6 años

Managements transparency if they tell an employee that they're improving and doing well and then go and let that Employee go that doesn't show that you can have faith and trust in your leadership

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 meses

There needs to be a feedback loop from the folks doing the work to mgmgt. I do not feel like the feedback I provide to my manager is ever passed along to their management.

Revisión Review del Departamento de IT · Publicado hace 3 años

I would like to see the benefits improved and to see more flexibility for remote work across the board.

Revisión Publicado hace 6 años

Staff appropriately to support growth goals. May need to staff up or add capacity in certain areas to achieve profitable growth while delivering outstanding products/services/customer experience. Some capacity may be needed as an investment to achieve growth targets. Compensation is too low.

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

Most defined product road map and little better compensation.

Revisión Review del Departamento de Diseño · Publicado hace 6 años