HealthStream Employee Reviews
Out of 2697 HealthStream employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping HealthStream improve their work culture. The HR team, with 100% positive reviews, reports the best experience at HealthStream compared to all other departments at the company. The Legal team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
CEO makes an effort to be approachable, relatable, and in touch with our customer base, from end-users to buyers.
Everyone is very approachable and easy to talk with.
Great leadership by example / Visionary / Thoughtful
Smart, visionary leaders, have good ideas
Great communication and willingness to help
What does the leadership team need to get better at?
Leadership needs to value their tenured employees especially when they have great customer service surveys and show that they actually appreciate those employees. I trained my two coworkers and yet after nine years, I was laid off just so the leadership could get a raise.
Posted 9 days ago
Appreciating their employees and really meaning it.
Review from Customer Success Dept · Posted 9 days ago
If there's gonna be a restructuring instead of laying someone off, give them the opportunity to move to a different location within the company that's what they used to allow now they just make you reapply, which is discouraging especially for a 6 year employee
Review from Customer Support Dept
Scaling the improvements made internally and client facing. More transparency about where we are headed. It feels like we only have part of the end goal and story line, as if we are on a need to know basis.
Review from Customer Support Dept
They need to get better at the people side of their role. I talk to my leader on average once per month and I have to initiate the meetings I have with them. They need to know their products better so true collaboration could exist and so that they can share their knowledge with new staff.
What is the best part about your compensation package?
The volunteer day you are given
Review from Customer Support Dept
Medical coverage could be better
Bonus program is only to upper management. if you're not in that group it's all about your base salary.
Review from IT Dept
They pay a comparable wage
Review from Customer Support Dept
It provides well for my family for the amount of responsibility I have.
Why do you feel undervalued and what would make you feel better about your compensation?
I was happy with my compensation just not happy with how my manager belittled me even knowing I trained my two coworkers and I volunteer to help other departments and I had a great customer service surveys
Posted 9 days ago
If I wasn't worried about constantly just being laid off, even after being there for over nine years would help me feel appreciated
Review from Customer Success Dept · Posted 9 days ago
Middle management is often uninformed and seemingly uncaring about what truly would make our customers more satisfied and effective. No visible effort is made to keep pace with average industry salaries, let alone inflation.
The base salary is severly low for tenured sales professionals.
compensation-wise, please pay us what recruiters are dangling in front of us
Review from Product Dept
What are some of the best things about your team?
I love my coworkers and appreciated how we were all team players
Posted 9 days ago
My co workers and how we help customers
Review from Customer Success Dept · Posted 9 days ago
The way we get along and work together well
Review from Customer Support Dept
We all work great together
Majority of co-workers and colleagues are fun, caring, resourceful, thoughtful, and genuine in their diligence to continuously help our customers and improve healthcare.
What do your coworkers need to improve and how could you work together better?
Toxicity begets toxicity. If you do not like the attitudes of those around you, stop participating in the chaos and seek to be a blessing and not adding to the burden.
Anything worth doing is hard and takes intentional thought. Complaining about middle management is a waste of time. We are better off focusing on improving people's lives in healthcare.
My team needs to blend their current highly-context-based style with written/illustrated documentation. Meetings need a designated note taker. They need to embrace the sharing of knowledge, not the obfuscation of it. If someone else implements your project incorrectly, find out why and teach them.
Meetings need to be more focused with set agendas.
Review from Finance Dept
Better communication and respecting other team-member's opinions.
What is most positive about the culture and environment at your company?
The people and knowing that we are doing is helping make healthcare better and safer.
The most positive part about our culture is family first. That is always the first response if something comes up, no matter their ranking in position.
Review from Customer Support Dept
Everyone has great enthusiasm and is happy to come to work
Review from Customer Support Dept
Everyone is helpful and encouraging. I would say it is sometimes too positive as groups are not open to constructive criticism.
The shared knowledge, experience and resources make me more effective in my role.
What needs to change to make the company culture better?
One major thing that needs to change is leadership management. Some of the managers are very toxic and cause a hostile work environment. The other thing is hr and if you're restructuring instead of laying off a long-term tenured employee &telling them them re-hireable why wouldn't you relocate them
Posted 9 days ago
The management is very belittling and it's very cliquish. If you're a team player dedicated, and have good surveys your manager will still try to pick out the negative.
Review from Customer Success Dept · Posted 9 days ago
Invest in people. This is not the same company it was before the pandemic. Most of your workforce knows nothing about what the company used to be. We need training. We need stability. We need support.
Review from Product Dept
Leaders are against leaders and leaders are pitting staff against one another in the name of friendly competition and productivity. We're aren't in this together. Thankfully, there are individuals who are bringing life to those struggling for hope in their careers. Those are the real leaders.
The fish is not rotting from the head at HealthStream. However, there is a disease that has yet to be diagnosed that's killing culture. Examine the trunk (torso) of the fish and you may find what's causing our ailments. It's sad to observe and I can't find a doctor (leader) I trust to talk to.
What did you like most about the interview process?
First experience was good with timely information from HR and hiring managers. Second experience was demoralizing.
Meeting with multiple people from HR, my supervisor, their leader, members of the team. This gave a chance to see different perspectives and understand the personalities I would be working with.
The sales leader had members of the team interview me and their input was included in the selection
Got to know team members
I liked being challenged to demonstrate critical thinking
Review from Product Dept
What would you improve about your company's interview process?
I was told I was re-hireable applied for multiple jobs that were in my skill set including Customer Support and couldn't get HR to respond. They said they were trying to hire more from the college.Instead of seasoned trained rehireable employees
Posted 9 days ago
It's hard to get talent acquisition to respond to emails or applications. I was also told that they would pick someone from a college over someone that had experience or was a previous employee even and so half of the time your application gets overlooked and you never get an opportunity.
Review from Customer Success Dept · Posted 9 days ago
They don’t tend to provide equal opportunities for employees with experience to apply for a different job within the organization. Even if you become re-hireable, they try to limit the number of applications you send in, despite informing you that you are re-hireabl
What makes you most happy at work?
My coworkers and the customers that we worked with and making sure that I knew that they appreciated their training
Posted 9 days ago
I love what I do and my teammates and customer we work with.
Our customers are a joy to work with, and we've welcomed quite a few of them to our team!
Talking with customers and understanding their goals and how we can help them achieve those. Collaborating with the team to develop a plan to move them along.
Interacting with my customers and my colleagues.
What's going wrong and how can it be improved?
It starts with management not belittling their employees, especially when their long-term tenured employees that have great customer satisfaction surveys. Management quick to toss out long-term employees just to get their own raise.
Review from Customer Success Dept · Posted 9 days ago
The company re-orgs routinely, and there has been a ton of turnover, and we're left with nobody knowing what anybody's job is, and very low tenure in almost every position. To be moderately successful requires long hours and incredible resilience and figuring things out yourself.
Review from Product Dept
I think the poor management causes problems with satisfying customers.
Review from IT Dept
1. Middle and upper management in the IT dept does not listen. 2. Managers have competing agendas and this has resulted in leaving people out of the loop and tug-of-war in projects. 3. Managers spreading misinformation to other managers about employees on their team. 4. Need more transparency.
Honestly just compensation. While leadership acts like they listen to our feedback, they will do everything except give us competitive pay. It's the main reason why I'm considering leaving.
Review from Engineering Dept
What do you like best about your company?
The positive impact of the solving problems and providing solutions
Review from IT Dept
Authentic, leaders who are motivated to make a positive influence on the delivery of quality healthcare
Review from Finance Dept
Our Constitution and values and our commitment to them.
Everything. Leadership, work that we are doing, career growth opportunities, support from the managers and leadership
Review from Design Dept
The culture, the transparency, our affect on the healthcare industry.
What would you most like to see improved at your company?
Managements transparency if they tell an employee that they're improving and doing well and then go and let that Employee go that doesn't show that you can have faith and trust in your leadership
Review from Customer Support Dept
There needs to be a feedback loop from the folks doing the work to mgmgt. I do not feel like the feedback I provide to my manager is ever passed along to their management.
Review from IT Dept
I would like to see the benefits improved and to see more flexibility for remote work across the board.
Staff appropriately to support growth goals. May need to staff up or add capacity in certain areas to achieve profitable growth while delivering outstanding products/services/customer experience. Some capacity may be needed as an investment to achieve growth targets. Compensation is too low.
Review from Finance Dept
Most defined product road map and little better compensation.
Review from Design Dept