HealthStream Employee Reviews
Out of 2681 HealthStream employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping HealthStream improve their work culture. The HR team, with 100% positive reviews, reports the best experience at HealthStream compared to all other departments at the company. The Legal team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
CEO makes an effort to be approachable, relatable, and in touch with our customer base, from end-users to buyers.
Everyone is very approachable and easy to talk with.
Great leadership by example / Visionary / Thoughtful
Smart, visionary leaders, have good ideas
Great communication and willingness to help
What does the leadership team need to get better at?
If there's gonna be a restructuring instead of laying someone off, give them the opportunity to move to a different location within the company that's what they used to allow now they just make you reapply, which is discouraging especially for a 6 year employee
Review from Customer Support Dept · Posted 12 days ago
Scaling the improvements made internally and client facing. More transparency about where we are headed. It feels like we only have part of the end goal and story line, as if we are on a need to know basis.
Review from Customer Support Dept
They need to get better at the people side of their role. I talk to my leader on average once per month and I have to initiate the meetings I have with them. They need to know their products better so true collaboration could exist and so that they can share their knowledge with new staff.
Take a look at mid and senior level managers in software development. Some of these mangers are very unethical and tarnishing your reputation.
Review from IT Dept
Relating to the people who work for them. Understanding what they don't know by reaching outside their immediate circle deliberately. Town Halls are nice, but they're never really a dialogue. Calling HSTMers is nice, but starting at the top of the seniority chart is a bad optic and a bad strategy.
Review from Communications Dept
What is the best part about your compensation package?
The volunteer day you are given
Review from Customer Support Dept · Posted 12 days ago
Medical coverage could be better
Posted 12 days ago
Bonus program is only to upper management. if you're not in that group it's all about your base salary.
Review from IT Dept
They pay a comparable wage
Review from Customer Support Dept
It provides well for my family for the amount of responsibility I have.
Why do you feel undervalued and what would make you feel better about your compensation?
Middle management is often uninformed and seemingly uncaring about what truly would make our customers more satisfied and effective. No visible effort is made to keep pace with average industry salaries, let alone inflation.
The base salary is severly low for tenured sales professionals.
compensation-wise, please pay us what recruiters are dangling in front of us
Review from Product Dept
The pay is below market.
Review from IT Dept
While working at HealthStream, due to my efforts outside of work, I grew my skills faster than my compensation grew with me.
What are some of the best things about your team?
Majority of co-workers and colleagues are fun, caring, resourceful, thoughtful, and genuine in their diligence to continuously help our customers and improve healthcare.
Collaboration and support. Everyone is there to help answer questions or advise on situations internally and externally.
We truly collaborate and enjoy each other's company
Smart, caring, and compassion people working here because id their values, and being underpaid because of their good nature
Collaboration, partnership, and general energy around solving problems.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Toxicity begets toxicity. If you do not like the attitudes of those around you, stop participating in the chaos and seek to be a blessing and not adding to the burden.
Anything worth doing is hard and takes intentional thought. Complaining about middle management is a waste of time. We are better off focusing on improving people's lives in healthcare.
My team needs to blend their current highly-context-based style with written/illustrated documentation. Meetings need a designated note taker. They need to embrace the sharing of knowledge, not the obfuscation of it. If someone else implements your project incorrectly, find out why and teach them.
Meetings need to be more focused with set agendas.
Review from Finance Dept
Better communication and respecting other team-member's opinions.
What is most positive about the culture and environment at your company?
The people and knowing that we are doing is helping make healthcare better and safer.
The most positive part about our culture is family first. That is always the first response if something comes up, no matter their ranking in position.
Review from Customer Support Dept
Everyone has great enthusiasm and is happy to come to work
Review from Customer Support Dept
Everyone is helpful and encouraging. I would say it is sometimes too positive as groups are not open to constructive criticism.
The shared knowledge, experience and resources make me more effective in my role.
What needs to change to make the company culture better?
Invest in people. This is not the same company it was before the pandemic. Most of your workforce knows nothing about what the company used to be. We need training. We need stability. We need support.
Review from Product Dept
Leaders are against leaders and leaders are pitting staff against one another in the name of friendly competition and productivity. We're aren't in this together. Thankfully, there are individuals who are bringing life to those struggling for hope in their careers. Those are the real leaders.
The fish is not rotting from the head at HealthStream. However, there is a disease that has yet to be diagnosed that's killing culture. Examine the trunk (torso) of the fish and you may find what's causing our ailments. It's sad to observe and I can't find a doctor (leader) I trust to talk to.
Improve the mid and senior level management. Do not promote people into management positions that are not good at management.
Review from IT Dept
We have a lot of good, open-minded men in both middle and upper management. But I want to see more non-white, non-male, non-traditional individuals in leadership. I have some reservations about management and frankly I don’t feel that I would be heard but not understood if I voiced them.
What did you like most about the interview process?
First experience was good with timely information from HR and hiring managers. Second experience was demoralizing.
Meeting with multiple people from HR, my supervisor, their leader, members of the team. This gave a chance to see different perspectives and understand the personalities I would be working with.
The sales leader had members of the team interview me and their input was included in the selection
Got to know team members
I liked being challenged to demonstrate critical thinking
Review from Product Dept
What would you improve about your company's interview process?
They don’t tend to provide equal opportunities for employees with experience to apply for a different job within the organization. Even if you become re-hireable, they try to limit the number of applications you send in, despite informing you that you are re-hireabl
Posted 12 days ago
What makes you most happy at work?
I love what I do and my teammates and customer we work with.
Posted 12 days ago
Our customers are a joy to work with, and we've welcomed quite a few of them to our team!
Talking with customers and understanding their goals and how we can help them achieve those. Collaborating with the team to develop a plan to move them along.
Interacting with my customers and my colleagues.
Closing buisness and building relationships along the way
What's going wrong and how can it be improved?
The company re-orgs routinely, and there has been a ton of turnover, and we're left with nobody knowing what anybody's job is, and very low tenure in almost every position. To be moderately successful requires long hours and incredible resilience and figuring things out yourself.
Review from Product Dept
I think the poor management causes problems with satisfying customers.
Review from IT Dept
1. Middle and upper management in the IT dept does not listen. 2. Managers have competing agendas and this has resulted in leaving people out of the loop and tug-of-war in projects. 3. Managers spreading misinformation to other managers about employees on their team. 4. Need more transparency.
Honestly just compensation. While leadership acts like they listen to our feedback, they will do everything except give us competitive pay. It's the main reason why I'm considering leaving.
Review from Engineering Dept
Bobby's personal wealth prevents him from relating to employee retirement needs. He should lean in and work to understand how retirement plans can benefit hstm by retaining talent. Turn over and loss of institutional knowledge hurts hstm more than any other place I've worked bc of the complexity.
Review from Product Dept
What do you like best about your company?
The positive impact of the solving problems and providing solutions
Review from IT Dept
Authentic, leaders who are motivated to make a positive influence on the delivery of quality healthcare
Review from Finance Dept
Our Constitution and values and our commitment to them.
Everything. Leadership, work that we are doing, career growth opportunities, support from the managers and leadership
Review from Design Dept
The culture, the transparency, our affect on the healthcare industry.
What would you most like to see improved at your company?
There needs to be a feedback loop from the folks doing the work to mgmgt. I do not feel like the feedback I provide to my manager is ever passed along to their management.
Review from IT Dept
I would like to see the benefits improved and to see more flexibility for remote work across the board.
Staff appropriately to support growth goals. May need to staff up or add capacity in certain areas to achieve profitable growth while delivering outstanding products/services/customer experience. Some capacity may be needed as an investment to achieve growth targets. Compensation is too low.
Review from Finance Dept
Most defined product road map and little better compensation.
Review from Design Dept
Benefits and compensation could see some improvement