50
eNPS Score
Q&A With HealthStream Employees
HealthStream employees, or HealthStreamers, are united through our company's vision statement to "improve the quality of healthcare by assessing and developing the people that deliver care." We take pride in bringing this vision to life as we work collectively to achieve business objectives and strive personally to grow as individuals. We participate in exciting and challenging, team-driven projects that span various departments. Working here, you will find opportunity and responsibility at your fingertips.
How employees describe working at HealthStream
Customers and colleagues are great. As a public company, we must always chase higher profits, to the detriment of R&D and existing products. Product portfolio is expansive yet constantly growing/changing.
I’m frustrated by poor management and lack of respect. Also, misinformation spread instead of help given is gross.
Fair compensation and health benefits that are less like penalties.
HealthStream has been a good company to call home for many years. However the culture of the company has started to change over the last few years and it is no longer a place i can see myself staying for much longer.
Challenging, often rewarding, always hoping, and often stressful. I took a large pay cut to come to the company because I wanted a smaller company and to have my own team. I've gotten those things but was not allowed to grow my own team (I inherited a team that was not qualified). Challenging.
What it's like to work at HealthStream
- HealthStream employees generally work 8.7 hrs a day
- Employees at HealthStream report the work pace is comfortably fast
- On a typical day, employees at HealthStream have 4+ meetings
- 98% of HealthStream employees look forward to interacting with their team every day
- HealthStream employees most often take 15-20 paid vacation and sick days each year
- 82% of HealthStream employees report they are happy with their work life balance
- HealthStream employees typically get valuable feedback on how to improve at work Once a month
- 94% of HealthStream employees call their work environment positive
Q&A With HealthStream Employees
IDX: 0 TOT: 47
Is it possible to switch teams at HealthStream? If so, what is the process?
Response from HealthStream
5 years ago
Lots of employees move around within HealthStream, actually! It's a company that really retains employees because of it's strong culture. The process usually happens organically by simply knowing a leader of another team, or by applying internally.
Top Employee Response
Truth is, its extremely difficult.
I've submitted for three roles that I've held at a previous companies in my career. They are all the same title, but I was given three completely different and contradictory reasons I was not considered for the role. For some reason previous experience only matters when you're initially hired, after that it's only your HealthStream experience matters.
HealthStream has a really terrible internal promotion/transfer policy. It's well known that if you make a $50k salary in your current position but are promoted to an $85k salary position then HealthStream will only pay you $60k... even though they would pay $85k salary to someone from the streets.... they take advantage of good employees that are qualified to be promoted/transferred. Then when the person realizes they are being vastly underpaid, they find a new job and quit. This happens over and over again. The executive team can't seem to grasp why this is a terrible policy and refuse to fix it.
What's the work from home policy like at HealthStream?
If you work from home you will be working non stop and expected to work over vacation and holidays by some departments
We're 100% work-from-home during COVID-19.
Not so great. Some departments are very structured to only 1 or 2 days per week while others have more freedom.
How hard is it to get promoted at HealthStream?
Top Employee Response
I haven't received a promotion since being here for 7 years, so in my opinion difficult, but in observing others, they make it look easy!
It's impossible. Someone has to leave or a new position created. Promotions are only given during restructurings, and only to senior management.
Extremely. There is no clear path for promotion unless you a carbon copy of one of the managers. Positions are filled before they are posted to make sure "right person" is chosen.
How often do employees get raises at HealthStream?
rarely
From what I understand they don't get raises...at least in sales.
Every year
What is the daily attire at HealthStream?
I've seen everything from concert t-shirts to business formal
Business Casual
Business casual to casual.
What's the office layout like at HealthStream?
fishbowl
It depends on the office you work in. But at the headquarters it is an open office style
open concept, no assigned seating.
What kinds of community outreach does HealthStream participate in?
They require you to donate to the American Cancer Society
Relay for Life. “Streaming Good” is a corporate value, and we are frequently encouraged to donate time and resources to good causes that we believe in.
anything you can think of, if it appeals to you, they probably already participate, if not, you can organize it and probably find like-minded people who want to participate.
How common is it to switch departments or teams at HealthStream?
It is rare to switch departments.
I haven't experienced it but it is very common from what I see.
very
What makes you the most proud about working at HealthStream?
Response from HealthStream
5 years ago
The Culture makes me prideful to work here. Everybody is very genuine, and everybody wants to see you succeed. People go above and beyond to help. It is not a competitive environment internally, but more of a nurturing and collaborative environment.
my co-workers
The belief that what I do truly has an impact on improving healthcare, and saving lives.
I truly believe the culture at HealthStream is set up for you to succeed, feel empowered and excited to come to work each day. How to cool to have options of working remote and being on the cutting edge of product in the market. Additionally having majority of the market share. That should speak volumes to your job security. Love being a part of the team and our Exec team is out of the world cool!!
What's the pay like for employees at HealthStream?
Top Employee Response
HealthStream does not pay well. It's well below the market average
Way under market rate. High turnover due to employees constantly leaving. Lots of knowledge is lost in the process and leadership is too stubborn to raise salaries.
Way under market rate. High turnover due to employees constantly leaving. Lots of knowledge is lost in the process and leadership is too stubborn to raise salaries.
How innovative is HealthStream?
The company is not very innovative. Usually the last to make it to market and takes forever to make decisions
Depends what type of innovation you're asking about. The company is innovative as far as it's product offerings, however is one of the least innovative companies I've worked for as far as being an employer.
Healthstream has been very innovative, but most notably these innovations have been happening only recently (past 5 years).
What is the onboarding process like at HealthStream and how long does it last?
Onboarding is not good. Sure there are a lot of steps and checklists, but you are expected to figure most things out on your own.
My onboarding process was very helpful for learning the very broad strokes of the company, and also the did a good job of acclimating me to the team, but there is a lot of knowledge about the products that we work on that I'm still just hearing about or learning about a couple of years into my tenure here.
Onboarding process was pretty quick for me. I got acclimated within a day.
What do you wish you knew before starting at HealthStream?
I wish I knew how inexperienced their leadership team is and how little they value their employees
I would have checked the reviews from various review sites. It would have set more realistic expectations than just listening to all the positives they sell you during your interview.
That the technology used was not really new. At the time (now they have upgraded) - they were using old technology.
How are the healthcare options at HealthStream?
The HealthCare benefits are absolutely terrible. For a family with young children, the cost is out of this world and feels criminal. We have had to skip seeking care because the cost is out of reach, even in network. If you were hoping for a great healthcare benefit plan that is affordable, keep looking because it isn't here.
awful
could be better, for a healthcare company they are really at a high cost to the employee.
What kind of activities do employees at HealthStream participate in outside of work?
They have picnics and the CEO buys movie tickets instead of raises
volunteer opportunities, exercising together, annual picnics, etc.
Fundraising. Sports. Special Interest.
How would you describe your overall experience interviewing at HealthStream?
Very unprofessional. Really bad follow up from the hiring manager. There were a lot of promises made where they basically sell you on what they say about the company vs how the company really is.
Great interview experience.
Positive
How often do promotions happen at HealthStream?
rarely except for a select few leaders. It seems like they just change their titles but keep them in the same role.
annually for a select group of promotional candidates.
Yearly
Does HealthStream drug test or do a background check?
Top Employee Response
Yes.
yes
Yes, drug screen and background check.
How flexible is your work schedule at HealthStream?
Very, although I would like more PTO.
very flexible.
Very flexible. Details depend on your position and your manager but most will allow schedule adjustments as needed as long as your work is covered.
What is the dress code at HealthStream?
Business Casual to Casual.
Business casual.
Office casual.
How's the morale at HealthStream?
Morale is very low at HealthStream
It is quite positive.
I think it's largely positive. The transition to full remote work has been tough for the support teams but they've taken ownership of their portions and resolved issues.
What is the PTO policy at HealthStream?
They just changed it and called it a benefit. However, they really took away time. Managers don't like for you to take PTO and expect you to work on your time off. They ask why you are taking PTO to determine if they will approve it or not.
It varies on which location you are based at. If you're in Nashville you get a generous PTO balance that is available in full for use at the beginning of the year. Outside of Nashville you'll accrue your PTO on a monthly basis and can only carry over 40 hours from year to year.
PTO is accrued according to your amount of time at the company. Very flexible on use of PTO.
What should I wear for an interview at HealthStream?
Dress professionally. Make an impression.
Business for the interview, but business-casual to casual will be the work environment
Office attire. Shirt and tie for men. Office attire once you're hired is more casual.
How does HealthStream handle HR issues?
If you want a response, they're quick. If you want to see action, they're super slow depending on how they're prioritizing your issue at the moment.
Very well. They get back to you ASAP.
What is the company mobility like at HealthStream?
Poor
Very mobile.
Curious about what work's like at HealthStream?
Anonymously Ask HealthStream Employees Any Question
Should I work at HealthStream?
62% of HealthStream employees would encourage their friends to become coworkers, whereas 26% are neutral and 12% would not recommend working at HealthStream to their friends.
| 62% | Promoters |
|---|---|
| 26% | Passive |
| 12% | Detractors |
Recently Asked Questions about working at HealthStream
- How's the feedback process at HealthStream?
- How long do the interviews usually take at HealthStream?
- If you could make changes, how would you improve the culture at HealthStream?
- What are the differences between maternity and paternity leave at HealthStream?
- What's the vibe like in the Communications dept at HealthStream? How many hours are you working?
