Help Scout Leadership Employee Reviews
¿Qué es lo que más te gusta del equipo de liderazgo?
The Help Scout leadership team's direction is focused, intentional, and above all, open-minded to change when in the company's best interest.
Revisión Publicado hace 4 años
Their kindness and communication. Plus they're all smart and want to be here.
Revisión Publicado hace 4 años
They are all humble, transparent professionals that keep the company values first while being individual experts in their fields.
Revisión Publicado hace 9 años
Every department is involved in big decision making.
Revisión Publicado hace 9 años
My manager, in particular, is very hands-off. He tells me the work that needs to be done, and trusts me to do it. That works perfectly for me.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
Transparency into decision making and their open humility and equal sharing of mistakes and successes.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
They listen and make an effort to work through the issues
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
There is no micro-management at all, you can get your work done when and where you are most productive. You'll get all the support you need for getting tasks done .
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
They communicate clearly and thoroughly about where the company is and where they want it to be. They are ambitious but not impatient. And they explicitly, consciously, and carefully pursue the art of being good -- to their customers, their employees, and the world as well as to themselves.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
They genuinely care about the company and their employees.
Revisión Publicado hace 9 años
I don't feel like I have "bosses". The term at Help Scout is "coaches" and that's an accurate depiction. They are on your side and want you to succeed no matter what.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
Their dedication - also the tendency to over communicate
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
Leadership works hard to remain transparent, listen to and act upon team feedback, and share regular updates about the company.
Revisión Publicado hace 9 años
They are open about sharing experiments, successes, and failures. The transparency is a huge bonus of working here.
Revisión Publicado hace 9 años
They are open to feedback and act on it.
Revisión Publicado hace 10 años
they communicate well, lead from the front, take responsibility for failures, aren't afraid of tough decisions, and are very transparent
Revisión Review del Departamento de Ingienería · Publicado hace 10 años
¿En qué necesita mejorar el equipo de liderazgo?
Respect the employees and stop requesting them to hound the customer.
Revisión Publicado hace 4 años
Hold tight to the vision that the founders have, the best people doing their best work and striving for perfection, that extra mile increases customer satisfaction. Remove micromanagement from the line managers and avoid using the word resource to refer to team mates.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
There is a clear strategy and vision from the founders. At the mid management tier there is micromanagement which is a unnecessary.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
Great founders, mediocre management. My team (engineering) hasn't got a good leadership.
Revisión Review del Departamento de Ingienería · Publicado hace 9 años
I encourage you to share specifics with the Head of People Ops (Becca) or Nick (CEO)! You may also submit anonymous feedback via the link on the Guide to the Galaxy Confluence page.