For the past few years, it was great. More happy employees, more happy clients. However, currently, I feel disconnected from the top management and felt just a part of the workforce that needs to meet a quota. Looking forward for an improvement in valuing people in the company.
Brevemente describa su total experiencia en el trabajo
Currently, it's not good. We are like going back to the old ways of handling people: to only make the clients happy, whether they're happy or not.
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¿Qué es lo que más te gusta de tu equipo directivo?
They are trying their best in leading us.
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¿Qué es lo que más te gusta de tu equipo directivo?
They love to receive feedbacks.
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¿Qué son algunas de las mejores cosas de tu equipo?
We are friends. We listen, care, and help each other.
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¿Qué es lo que te hace más feliz en el trabajo?
Appreciated by the client and leads, deadlines are met, helped a colleague resolved an issue, making friends.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
There were so much before, but right now, I think the only one left is the flexible working hours.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
WFH set up, no hassle in filing leaves (as long as deliverables are managed well), making real friends, encouraged to speak, challenged to learn continually and to grow professionally.
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¿Qué son algunas de las mejores cosas de tu equipo?
We care for one another, not just about client status but also each other's wellness. Anyone offers a helping hand when someone needs it. We try our best not to leave anyone behind and celebrate everyone's wins (work or personal).
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¿Qué va mal y cómo puede mejorarse?
Everyone is doing their best to make the clients happy but the culture of building & strengthening camaraderie within the team was deteriorating over time. I still believe happy employees, happy clients. Pay attention to Employee Wellness too. Increase compensation package.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Client satisfaction is our goal but employee happiness and wellness is not valued same as before. Our assessment to clients' unreasonable requests are questioned once the client complains. Also, we are underpaid compared to current offers in the market. It's better if compensation is increased.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I can't see any efforts to retain anyone due to Salary-matter. They were great assets to the company but they were not kept. This made me feel how dispensable I am. It is better if there is a reasonable Salary increase, not necessarily at par with the other companies but at least a competitive one.
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