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I have been working as a call center agent less than 3 months. I have always kept my handle time to at least average. Lately I have been receiving calls that are fake targeted to run up my handle time as a result cause me to be taken off the phone. I have been lied to on numerous occasions .
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Stop being lazy and be held accountable
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Customers are rude disrespectful and loud . It is very stressful to deal with and hurts moral
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¿Qué necesita mejorar el equipo directivo?
I have been lied to regarding training and the second you question them they are quick to retaliate . And blame you for their system issues.
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¿Qué mejorarías en el proceso de entrevistas de tu empresa?
Easy and at the same time it felt like they never wanted to hire me I had to keep calling them. I sure regret it now
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The people pretend to like you as if your part of the team . Once you have met the expectations then the set up begins to raise your handle time
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