HR or Marketing? Claim Your Free Employer Account
It's not work friendly. Corp agents are very disrespectful to agents and customers. It's more like a playground instead of a company. Agents can do as they please. Which makes it harder for other employees that has to make up for slack. There is no recognition and pay is bad. This job is for younger
¿Qué debe cambiar para mejorar la cultura de la empresa?
Agent appreciation. Agents needs to work deligently and provide customer accurate info
Revisión
¿Qué fue lo que más te gustó del proceso de entrevista?
I did not interview. I was only asked if I had equipment to work from home
Revisión
¿Qué va mal y cómo puede mejorarse?
Customers and service providers call in everyday to complain about agents attitude I've experience agents attitude nd failure to help customers
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
My hire title is to process claims. I do everything including processing buyouts, reimbursements,dispatch,give customer excessive information, and many more things that are not apart of my job description
Revisión
¿Qué necesita mejorar el equipo directivo?
My leader is prejudice or rasict. I am never acknowledge for my WOW calls. She only critizes me. When I mentioned my WOW calls explained to me that she emailed it to me. I told her that I did not get it but then she told me several times that she never knew anything about my WOW calls
Revisión
¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Coaching is horrible. I was coached on how to handle a call because of another agent lack of knowledge. So I was the blame. I told Karen rodecap. That I did not understand what I did wrong and her response back was do not worry everyone is being coached. I asked if she could explain to me further on
Revisión
Other Employee Reviews for Qualfon
×