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Merchant Care was good but after hiring Team Leads it has become worst. They just bulk up work on associate leading to burdening of agents. Common sense is purely lacking in team leads. It was amazing before hiring of these Team leads (TL).
¿Qué es lo mejor de tu paquéte de compensación?
It doesn't matter until there is mental peace but due to heavy bulk up of cases. Its not going good.
Revisión
¿Qué necesita mejorar el equipo directivo?
Case management needs to improve. Few people only do easy work and others hard work. Team Leads are completely biased and favouritism has ruined the experience. I regert leaving my old company for this.
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