Norfolk Southern Corporation Compagnie réclamée
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. Lire la suite
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I have over 20 years working for NS. The focus used to be on customer service and safety. The focus now is on profits 1st. They accomplish this by selling assets, cutting employees, and making trains longer and heavier than ever before. Employees are treated like a nuisance. Customers are suffering.
Que faut-il changer pour améliorer la culture de l’entreprise?
Focus on customer service while there is still time.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Customers should be number 1 in any service industry. Wall Street does not get rail service.
Quelles sont les meilleures choses à propos de votre équipe?
My coworkers are the only people who can truly understand. Mid to upper management are the puppets of Wall Street and they treat employees like dirt.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Leadership should focus on customer service and safety of operations. Trains transport the worst of hazardous materials through highly populated areas. NS doesn't seem to consider the collateral damage a derailment can cause to the people that live or work nearby.
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