West Elm is an upscale retail store that features contemporary furniture designs and other housewares. Lire la suite
The people I have trained with are more helpful than Leadership, and we all just arrived.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
LACK OF COMMUNICATION ACROSS THE BOARD! Customers who do not know where their products are after ordering end up talking to customer support reps who Also DON't KNOW WHATS GOING ON.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Leadership need to be 100% accurate on the information that is given to customer service representatives during training. When we need help, sometimes Leadership has noise in THEIR background, they don't know the answers to provide when you are stuck.
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