West Elm Employee Reviews
Out of 173 West Elm employee reviews, 29% were positive. The remaining 71% were constructive reviews with the goal of helping West Elm improve their work culture. The Design team, with 54% positive reviews, reports the best experience at West Elm compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Its recently become a female lead team
Very encouraging and motivating. Work is dilligent
empowers me to make the decisions to help our customers
What does the leadership team need to get better at?
The leader ship team needs to get better at leading in a a positive way without trying to fire each other. And without judging the good workers.
They are not familiar with what the 'front line' team members deal with: verbally abusive customers, due to factors they cant control. The store team is held accountable for ship/recv, delivery time frames etc. they have no idea, nor do they want to hear about it.
Leadership need to be 100% accurate on the information that is given to customer service representatives during training. When we need help, sometimes Leadership has noise in THEIR background, they don't know the answers to provide when you are stuck.
Review from Design Dept
approving time off requests for their associates.
Better asst manager who doesnt pick battles
What is the best part about your compensation package?
Dont use them, wasnt offered.
5 weeks of total paid time off split between PTO, Vacation time, and sick time.
inexpensive and comprehensive compensation package
Why do you feel undervalued and what would make you feel better about your compensation?
More equitable pay- thank good ess for NY law of transparency of salary when job posting- eye opening
No growth opportunities and not for lack of trying.
Review from Design Dept
Because you work hard and you dont get paid commission
The leadership teams need to be respectful to their employees and respond to their needs
Better bonuses/commission for sales figures.
What are some of the best things about your team?
Passionate, hard working kind people
They are fun to be around
Team can laugh and have fun after stressful or difficult customers. We support each other and keep the vibe low key.
Team tries hard and does their best
Review from Design Dept
Good at complaining about the managers.
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of West Elm yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
Some managers can make the culture positive and some will make you want to call out for the day so you don't have to work with them
Client interactions and back of house
Review from Design Dept
The team...most everyone works hard and shares fun stories about they're lives.
It is nice when my scheduling manager doesnt complain.
The employees and office setting
What needs to change to make the company culture better?
CEO and leadership team should all chsnge
Review from Design Dept
We focus alot of marketing about how responsible the company is when store level associates are living pay check to paycheck for w multi million dollar company.
What did you like most about the interview process?
easy going and was able to be honest
Meeting discussions were interesting and engaging
Review from Design Dept
Responded in a timely manner
The content producer who interviewed me was great. Great attitude, extremely personable and held an actual convo.
simple, phone interview with pointed questions
What would you improve about your company's interview process?
There aren't any Interviews reviews of West Elm yet.
Be the first to contribute a review.
What makes you most happy at work?
being creative and seeing new product
Getting a big sale or a client saying i did a good job
Review from Design Dept
Creating spaces for customers that get them excited about their newly designed room or rooms. Closing a sale is exciting!
seeing a customer happy with their space and clocking out.
The ability to help solve problems
What's going wrong and how can it be improved?
LACK OF COMMUNICATION ACROSS THE BOARD! Customers who do not know where their products are after ordering end up talking to customer support reps who Also DON't KNOW WHATS GOING ON.
Review from Design Dept
What do you like best about your company?
The products and the sheer talent of people there
What would you most like to see improved at your company?
Growth opportunities for designers