West Elm Leadership Employee Reviews
What do you like best about the leadership team?
Its recently become a female lead team
Very encouraging and motivating. Work is dilligent
empowers me to make the decisions to help our customers
What does the leadership team need to get better at?
The leader ship team needs to get better at leading in a a positive way without trying to fire each other. And without judging the good workers.
They are not familiar with what the 'front line' team members deal with: verbally abusive customers, due to factors they cant control. The store team is held accountable for ship/recv, delivery time frames etc. they have no idea, nor do they want to hear about it.
Leadership need to be 100% accurate on the information that is given to customer service representatives during training. When we need help, sometimes Leadership has noise in THEIR background, they don't know the answers to provide when you are stuck.
Review from Design Dept
approving time off requests for their associates.
Better asst manager who doesnt pick battles
Paying workers more and treat with respect. One employee making them 1.5 million only gets 3.5k as a bonus. It is offensive how little the employee sees of this all while doing interior design services, sale rep. services and acting as customer care.
Not micromanaging every team underneath them