Q&A With Jewel Osco Employees

Flexible, most of the time, request are heard and granted.

More flexible now. Than years back

Some were extremely helpful, others were not

very helpful

It actually does a good job, both sides are heard and I believe the process is good.

directly

Patience, listening (most of the time people just want to be heard), basic math

enyoy people and solving problems

Not as of today they don’t check

Both

Are you willing to work night/weekends/holidays?

I don't really know what they ask now because the directors are different than the ones years ago

They are horrible for front end in Chicago, IL. As of June 2017, anyone hired for front end after this date will receive: No holiday pay No incentive for working on Sunday No Sick Days No vacation days You have to work for 1 year and yes you will work a full 8 hour shift every Sunday and holiday until then. I understand taken advantage, but having a new employee work every Sunday and holiday (With the exception of Christmas because the store is closed) is ridiculous. Sunday is one of the busiest days and you staff the registers with new hires or teens who can't ring liquor then wonder why customer just leave full carts everywhere.

Not too many people are happy about the coverage. every time we have a we sign a new contract seem like they cover less.

Smile be friendly be yourself

Have an open mind ask questions and explain your situation well and you will succeed in the interview process.

Normal office setting

Per shift: 1-Superintendent, 1-Senior Supervisor, 2-5 Warehouse Supervisors, and 2-Office Clerks

Not often, never a cost of living raise. Like it's been over 5 years

Annually which are predetermined by upper management who have suppressed the wages there for years. Warehouse Supervisor and Senior Supervisors Positions are not offered any potential bonuses.

Clean dress pants and tucked in collared shirt

as of 2020, blue jeans or black jeans are acceptable to wear. Must wear your Jewel shirt which they provide and your Jewel name tag

No pets

Facing products. "Facing" refers to making sure each item on the shelve is neatly faced so the customer can view the label.

5 to 7 days

I'll be honest. Female or feminine male 18-40 Can read and speak English, another language is a plus Smiles a lot Friendly Non-Threatening Eager to please First or second job (Must not be too jaded from previous Customer Service jobs) Clean Well-groomed

Where do you see yourself in 5 years? Just lie and say still working there in a position higher than what you are being interviewed for but not too high. Don't seem threatening to your interviewer's position.

Be willing to work weekends and holidays. Arrive on time to interview Arrive well dressed, no pants with holes or shirts anyone (Especially upper 40s women) would find too revealing Do not go to the front desk and ask if they are hiring or try to submit a resume to them. If it is a store you go to a lot and you know someone who work there, ask them if you can put them down as a reference.

There is none from a in-store standpoint.

Low for customer service, no one likes working understaffed.

Your coworkers are usually helpful, you might even get a decent manager, you will learn skills that help with other jobs, and the customers are actually nice and polite. However, managers don't seem to stay in one store long. A good manager might only be at a store for 6-12 months, while a bad one can be there 6-36 months. The union is not helpful, more concern with making sure you pay your dues than keeping your job or making sure you get your hours.

Not well, your manager or assistant manager to your department and the store manager hand you a paper, give a half assed reason why you're being laid off and expect you to sign it.

It doesn't. There used to be a program where if an employee got a good review, they would receive a $5 coupon or a card redeemable for an apple or donut, but they got rid of it.

Jewel Osco is not very innovative. It suffers from trying to increase profits while trying to operate on as small a budget as possible which only drives away their customers. They are trying to play catch up and it's not going to work. Whole Foods, Fresh Tyme, Pete's, all keep up with customers. They all offer 2 hour delivery at all locations, they work with delivery services such as instacart, Postmates, and Door Dash. Even Walmart is striving to meet their consumers with not only grocery pick up but making that service available to people who use EBT is genius. Jewel's app, my mixx, rarely works. The POS is slow and breaks often. The delivery service is slow and is only available for a few locations. They run out of slots quickly leaving customer angry and taking their business elsewhere. Jewel Osco is moving too slow and soon will be out of business because of its refusal to invest in innovations.

What's your favorite store product? Are you willing to work weekends and/or holidays?